WHAT YOU WILL BE DOING

Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships. Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business banking products. Provides support to help clients coordinate solutions, manage accounts, obtain advice and administer services. Ensures customer questions and issues are answered correctly and efficiently by documenting and identifying trends in customer service needs. Resolves and oversees customer issues surrounding consulting, information, and software services, solutions and products. Makes presentations to potential clients and contributes to the achievement of sales targets.

Essential Functions/Responsibility Statements:
Lead all people management activities – including hiring, onboarding, development and coaching – of the Work Café colleagues, creating an inclusive and positive team culture.
Focuses on coaching and leading the right behaviors which support the business objectives, includes leading the team to deepen existing customer relationships and acquire new customers.
Partners with other lines of business to ensure customers are provided with access to a full suite of financial services and products
Delivers operational excellence through the effective delivery of the Work Café operating model. Responsible for the administration and oversight of customer experience, sales, service, operational efficiency, risk, internal controls to meet overall team goals and objectives within the Work Café.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Bachelor's Degree or equivalent work experience

Work Experience: 3-5 years ; Managing a Sales Team in a Financial Services Environment

Skills and Abilities:
Ability to make independent decisions and utilize sound judgment
Ability to manage, supervise, instruct and coach
Advanced knowledge of retail and small business products and services .
Consultative, team-oriented sales approach with outstanding personal customer skills
Ability to provide constructive and positive feedback and manage performance
Ability to motivate and inspire a team.
Takes personal responsibility for delivering on Santander's and Work Café customer experience standards. Creates exceptional customer experiences with every interaction.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

For NYC Job Applicants: The base annual salary range for this position is $80,500 - $106,375 The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Primary Location: Brooklyn, NY, Brooklyn

Other Locations: New York-Brooklyn

Organization: Santander Bank N.A.