PROGRAM MANAGER

Reports to Vice-President of Community Outreach

The Program Manager will manage the day-to-day operations of projects, will supervise any project staff and manage all volunteers, will advise the management on the progress and status of the projects, providing notification of programmatic or budgetary issues.

MINIMUM REQUIREMENTS:

• Bachelor’s Degree in education, social work or public administration/policy.
• Three (3) years of related experience.
• Superior written and verbal communication skills
• Ability to work independently toward goals and timeline.

RESPONSIBILITIES:

• Develop project scope, goals and deliverables with assistance of department leadership.
• Implement and monitor assigned projects and timelines.
• Research and recommend the best practices.
• Represent the DHA in community activities and develop a positive working relationship with DHA partners.
• Conduct reviews of projects by gathering and analyzing information, developing written summaries of issues, proposing recommendations, and developing plans for problem resolution.
• Use reporting systems to evaluate program outcomes.
• Identify additional collaborative opportunities with DHA partners.
• Present stakeholders reports on progress.
• Supervise the work and efforts of the program staff.
• Manage volunteers.
• Other duties as assigned.

COMPETENCIES:

• Resourcefulness: Using drive, decision making, perseverance, resilience, and energy to accomplish a goal; figuring out how to get over, around, or through barriers to success.
• Team Accountability: Setting high standards of performance for self and others; assuming team responsibility and accountability for successfully completing assignments or tasks.
• Results Based: Originating action to improve existing conditions and processes; using appropriate methods to identify opportunities, implement solutions, and measure impact.
• Builds Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Basic Communication: Clearly conveying information and ideas both orally and written.
• Learning Coaching: Beginning to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
• Building a Successful Team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

Statement of Non-Inclusivity: This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the supervisor.