BCT is looking for a Wire Support Specialist that interacts with the Branch Network and Commercial Department focusing on Wire services. Do you enjoy duties such as handling Retail Incoming/Outgoing Wires, Commercial Incoming/Outgoing Wires, and Mortgage Incoming/Outgoing Wires? As a Wire Support Specialist, you will assist the Director of Digital Banking, Cash Management Support Lead and the Wire Department for internal and external customers regarding these services.

Reports To: Deposit Operations Manager
FLSA Status: Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Ability to meet the public well and to deal effectively with their questions or problems.
• Knows the Bank’s products and services thoroughly.
• Continuously demonstrates a helpful, friendly attitude and is committed to providing excellent customer service.
• Serves is a model of excellent customer service to other employees.
• Handles customer complaints or questions and refers them to the appropriate party to remedy the situation.

Wire Department Support

• Provide timely response to all customer inquires.
• Assist Mortgage, Commercial and Retail Divisions on Wire Inquiries.
• Process Incoming Wires from the Federal Reserve.
• Process Outgoing Wires from External and Internal Customers.
• Process Outgoing Cash Management Online Banking Wires.
• Other duties that may be assigned by Management.

Security

• Adheres to all bank policies and procedures and to internal controls and system access restrictions.
• Maintains neat and orderly work area and ensures all negotiables and confidential records are properly secured.
• Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Presents professional appearance that evokes the customer’s trust.

CRITICAL SKILLS

• Ability to establish and maintain effective working relationships with department co-workers and employees and officers in other departments.
• Self-Development: pursue additional education or training to remain current, improve knowledge, and diversify skills.
• Customer confidentiality - never reveals or divulges customer information to anyone outside of the bank.
• Versatility - Ability to multi-task under pressure and fast paced environment.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE
At least 1-3 years of wire support experience, including a good knowledge base of the following: processing of Retail, Mortgage and Cash Management Online Banking wires

KNOWLEDGE, SKILLS, AND ABILITIES

• Position requires a person with a pleasant and professional personality who has excellent customer service skills, has good organizational skills, and has good time management skills.
• Ability to adhere to BCT’s Core Values: Integrity, Teamwork, Growth, Customer Commitment, and Community Focus.
• Ability to work independently, as well as part of a group, is essential.
• Ability to understand and carry out oral or written instructions.
• Must have ability to operate a computer, adding machine, and standard office equipment.
• Ability to read and interpret documents such as contracts, and business financial statements.
• Ability to speak in a clear and understandable manner and write legibly.
• Ability to apply common sense in understanding and carrying out instructions furnished in written, oral, or diagram form.
• Ability to attend any internal or external training courses deemed necessary for continuing education in the respective field.

SMOKE-FREE WORKPLACE
BCT is a 100% smoke-free company.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and, frequently lift and/or move up to 25 pounds.