NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Closes: 6/4/23 - Spokane, WA - Full-time/Hourly

Wage: $25.50 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary:
Provide Housing & Essential Needs (HEN) services to persons deemed eligible for HEN services by the Department of Social & Health Services; & in accordance with the grant requirements funded by the City of Spokane. Provide case management services to eligible persons to develop & execute Housing. Stability Plans & provide Essential Needs to persons deemed eligible. Work cooperatively with referral agencies & other community entities directly & indirectly to ensure desirable outcomes for HEN recipients. Provide supervision support to the HEN program team members under the direction of program management.

Education &/or Experience:
Bachelor's degree from four-year college or university; or one to two years related experience &/or training; or equivalent combination of education & experience.

Essential Duties & Responsibilities include the following:

• Ensure that eligible participants receive the assistance needed to promote housing stability, including but not limited to: consulting with participants to conduct needs assessment, working with participants to create individualized housing stability plans that include specific plans & specific goals, monitoring participants from the time of intake until they exit the program, & ensuring that participants obtain essential needs.
• Assist in the development & implementation of program & services.
• Ensure all staff are trained on coordinated entry processes, diversion/empowered solution discussions, & case management best practices as well as how to collect & enter data. Retrain, as necessary.
• Review data entry related to intakes, recertifications, exits, & TFA submissions for compliance with grant & WFS policies.
• Provide supervision, monitor, evaluate, & record necessary training for staff to ensure program effectiveness.
• Gather & record information about the participants in order to identify & coordinate those services that will be most effective & acceptable to the participant in improving housing stability.
• Coordinate activities & work collaboratively with community agencies providing services under the HEN program to ensure that Individual Housing Plans are achieved.
• Use informal community networks, as needed, to locate resources & make referrals as necessary in support of Individual Housing Plans.
• Assist with the development & implementation of programs & services.
• Assist with screening of referrals for appropriate program & service options.
• Establish & maintain good working relationships with participants, referral agencies, & all team members.
• Follow up on participant progress, providing encouragement as needed.
• Ensure all paperwork & related activities are current, accurate, & in compliance.
• Provide services in accordance with Goodwill policies, CARF standards, & principles of safety.
• Assist participants in achieving the highest level of independent functioning while receiving services.
• Facilitate Person Centered Planning to determine vocational goals, recommend appropriate services to achieve goals, & oversee the program & goals agreed upon. Revise as necessary.
• Inform business, labor, & the general public about Goodwill services & available potential employees.
• Model appropriate work behaviors & interpersonal skills.
• Follow all policies, procedures, & directives of Goodwill assuring safety of personnel or property.
• Work collaboratively with department to provide mission services.
• Properly wear & maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety & fire standards & all local, state & federal regulations (WISHA & OSHA).
• Other duties as assigned.