WAE Administrative Coordinator 2- Small & Large Animal Client Services
Full Time
Baton Rouge, LA 70808
Posted
Job description
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Job Posting Title:
WAE Administrative Coordinator 2- Small & Large Animal Client Services
Position Type:
Department:
Work Location:
Pay Grade:
Job Description:
This position will provide support to the Veterinary Teaching Hospital, Small and Large Animal front desk services and operations and will interact daily with clients, referring veterinarians, faculty, house officers, staff, and students. The employee in this position is responsible for attending to the needs of the clients at all stages from scheduling to admission, and throughout the client's stay until the patient is discharged.
- 30%- Greet clients upon arrival. Triage emergency patient based on critical status, must be able to identify critical patients and notify emergency services immediately. Gather and input client and patient demographics into electronic medical record system. Communicating with internal services to inform them when clients have arrived and keep clients updated throughout their visit. Verifying client is in good financial standing with the hospital before intake. Communicating with referral hospitals and veterinarians to obtain medical records on mutual patients. Answer incoming client. phone calls. Identify if client is dealing with an emergency or routine issue. Route call or message appropriately, may be related to prescription refills (in hospital or outside pharmacy), patient status, discharge clarifications. Discuss services offered with clients.
- 30%- Inputting charges. Receiving payments from clients. Discussing finance options with clients. Assisting with providing estimates for future clients.
- 15% Maintain active log of patients currently in the small animal hospital by monitoring and updating the census periodically and logging patients who left without setting bill.
- 10%- Understand appointment schedules of different specialty and primary care services. Assist clients with scheduling appointments, including asking appropriate questions to ensure scheduling with appropriate service. Calling clients to confirm appointments and providing requirements for upcoming appointment, such as if a patient should be fasted or if medications should be administered.
- 10%- Establishing records for new clients and patients. Updating demographics for established clients. Ensuring all documents from referring veterinarians are attached to patient file. Reviewing check in documentation with clients and capture electronic signatures
- 5%- Other duties defined by client service supervisor or hospital administration
MINIMUM QUALIFICATIONS: One year of experience in which clerical work was a major duty.
SUBSTITUTIONS:
Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience.
Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for the required one year of experience.
College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.
NOTE:
Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.
NOTE:
Any college hours or degree must be from an accredited college or university.
SUBSTITUTIONS:
Training in a business or clerical-related curriculum in a business school or technical institute will substitute for the required experience on the basis of six months of training for six months of experience.
Completion of a business or clerical-related curriculum in a business school or technical institute will substitute for the required one year of experience.
College training will substitute for the required experience on the basis of 15 semester hours for six months of experience.
NOTE:
Business or technical school training with less than completion will only be credited in six month increments. Similarly, college training will only be credited in 15 semester hour increments.
NOTE:
Any college hours or degree must be from an accredited college or university.
SPECIAL OR PHYSICAL QUALIFICATIONS:
Emergency response personnel - These personnel are linked with the hospital during any emergency response event and are expected to report in and perform as outlined in the emergency response plan.
Required to be capable of lifting up to 50 pounds, standing, sitting and walking for prolonged periods, able to reach above and below the shoulder, vision (far sight), vision (near sight), kneel or sit on the floor, bending, push/ pulling, grasping, climbing, crawling, twisting, squatting, and/or squatting.
Due to the nature of this position and/or position responsibilities, this position is subject to random drug and alcohol testing in accordance with University Policy Statement 67.
Additional Job Description:
Special Instructions:
This position will provide coverage for Large Animal Client Services area of the Veterinary Teaching Hospital as needed at an employment effort not to exceed an average of 29 hours per week. The position is part-time and not eligible or entitled to state benefits, leave earning and paid holidays. You are only authorized to work up to 1560 hours within a twelve-month period, regardless of the job title or state agency that you work within.
A copy of your transcript(s) may be attached to your application (if applicable). However, original transcripts are required prior to hire.
Please provide your resume and three professional references including name, title, phone number and e-mail address.
Posting Date:
Closing Date (Open Until Filled if No Date Specified):
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Remote Work - Positions approved to work remotely outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSU is an Equal Opportunity Employer:
LSU believes diversity, equity, and inclusion enrich the educational experience of our students, faculty, and staff, and are necessary to prepare all people to thrive personally and professionally in a global society. We celebrate diversity and are committed to the principles of diversity and inclusion. We actively seek and encourage qualified applications from persons with diverse backgrounds, cultures and experiences. To learn more about how LSU is committed to diversity and inclusivity, please see LSU’s
Diversity Statement
and
Roadmap
. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact the Office of Human Resource Management (
hr@lsu.edu
).
HCM Contact Information:
Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu
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