Provide Oversight and Guidance to the Managed Services Voice Management and Run Teams

• Oversight and Governance over Voice and Data Team day-to-day operations
• Measure Managed Services quality and develop operational improvements that align with the contract.
• Create and update network design documentation, data flows, and diagrams when needed
• Create and refine the Voice Network’s Standard Operating Procedures for Managed Service Provider
• Assist on critical, system down, trouble ticket calls to add advice and be able to speak on behalf of the customers wishes on how, and when to resolve incidents and escalations.
• Manage IP Telephony suppliers with regards to licenses and purchasing, this will include software licenses, employee hardware, and other supplier management activities.
• Drive the future technology solutions of the network and telephony systems by gathering requirements from internal and external customers and aligning with modern solutions.
• Manage and lead a team of voice and data network operations engineers for the bank, including managed service providers.
• Partner with the Disaster Recovery and Risk organizations to build services that align with the availability, reliability, and security of the bank's needs.
• Develop and implement processes and procedures to ensure that network operations are efficient, effective, and scalable.

• Bachelor's Degree in Computer Science or related technical discipline, or the equivalent combination of education, professional training, or work experience.
• Minimum 5 years of Systems Engineering/Infrastructure experience managing/utilizing enterprise level network management tools.
• Cisco CCNA\CCNP certification recommended, or equivalent experience preferred.
• Strong understanding of voice network infrastructure and voice network protocols
• Strong experience in Cisco IP Telephony

Experience should include:

• Cisco Communications Manager version 12.5 or higher
• Cisco Unified Contact Center Express version 12.5 or higher
• Cisco Unity Connections version 12.5 or higher
• Cisco Telepresence and Cisco Expressway
• Cisco Emergency Responder
• Strong knowledge of eFaxing (XMedius eFaxing experience ideal)
• WebEx/Zoom/Microsoft Teams knowledge
• Other IP Telephony products that can be leveraged to improve voice services.

• Strong experience in day-to-day voice/IP telephony operations.
• Experience in Managed Services contracts

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Head of Talent Acquisition, SVP, to fill a specific position