Job description

***Applications without completed assessments will not be considered***

Company Overview

Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. Privately-held and family-owned business founded in 1990, the company is currently led by Dr. Andrea Brault, President and Chief
Executive Officer. The company is staffed by nearly 400 professionals around the U.S. with headquarters in San Dimas, California. At a time of tremendous change and operational advancement, the company is ripe for unprecedented growth.

Vision: To be the premier partner for acute care medical practices

Values

Excellence We deliver exceptional results
Innovation We re-imagine what could be
Integrity We always do the right thing
Service We go the extra mile every time

Position Summary

The Vice President of Client Services is responsible for the Strategy and Execution of
Client Retention by providing the highest level of service possible to each Client.
S/he will analyze company performance against established client goals and help improve results that exceed client expectations. S/he works with the Client Managers and the Operations Department to maximize their accuracy in processing and maintaining Client satisfaction as measured by key Service Quality Index scores. This position is mostly Client facing with conference attendance, new client engagement, and development of Subject Matter Expert image with speaking opportunities, white papers, and webinars. The Position supports the Company Mission Statement and is responsible for meeting or exceeding Client Targets, Compliance Standards and
Contractual Requirements.

Essential Duties and Responsibilities

1. Understand and support Compliance Policies and Protocols as outlined in the Compliance Manual.

2. Work closely with Senior Management and Officers of the Company to effectively manage the Clients’ business to optimize collections per visit and achieve established Client Targets. Establish and Coordinate analyses of key performance data (Service Quality Index measures) to monitor each Client and provide feedback as appropriate to Senior Management and/or Client Managers, documenting key performance measures in a Procedure Manual for Client Managers.

3. Develop and maintain positive and productive Client relationships.

5. Develop the culture of the Client Services department.

Key Performance Measures

1. Implement a Service Quality Index measurement system that identifies the key production elements that clients see immediately and those that affect client cash eventually. Set benchmarks for consistent performance in order for the Client Manager and the Company to know if we are meeting client expectations timely and accurately. Create a daily and weekly monitoring system using SQI indicators of key productivity indicators with defined and agreed upon action triggers when service performance is threatened

2. Establish a system to monitor Client month-end reports for fluctuations in average patient charge, acuity, payer activity, A/R processing, denial tracking and any erroneous physician billing and work with Client Mangers to communicate effectively with the client what is happening, why it is happening and how & when the issue will be resolved.

3. Develop and implement Procedure Manuals detailing key procedures, policies and processes in each of the areas overseen by this position, to serve as a training manual and guide for daily operations.

4. Work with Operations and Finance to ensure optimal client satisfaction within agreed upon cost structures.

Education & Experience Requirements

1. 5+ years of proven experience in Management Consulting, Relationship Management, Account Management, Business Development and/or Operations, or another client-facing role; healthcare industry including Free Standing ER’s and
ASC.

2. Demonstrated success at both developing relationships through advanced interpersonal ability as well as a hands-on leader that understands the business on both a strategic and tactical level.

3. Experience working with medium to large enterprise clients.

Job Type: Full-time

Pay: $135,000.00 - $220,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• I have reviewed the salary range for this position, and my expectation is within that range. (Y/N)

Experience:

• Customer relationship management: 5 years (Required)
• Healthcare Industry: 4 years (Required)
• Revenue cycle management: 3 years (Required)

Work Location: Remote

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