Job description

Part-time (16-23 hours) weekly shifts would be 8:00am-6:00pm Mondays and Tuesdays. All candidates must have the availability to work at least two Saturdays per month from (8:00am-1:00pm).

Enjoy staying busy? Do you excel at multi-tasking? Our busy, three doctor, small animal practice in western Shawnee is in need of an incredible Client Service Representative/ Receptionist. We call them Front Desk Warriors, because that is truly what they are! This position requires being able to handle a fast-paced working environment with extreme efficiency and courtesy to our clientele. Our front desk responsibilities include much more than answering phones. Candidates must be reliable for shifts, have an excellent attention for detail, strong customer service background, and have a passion for pets and their people. Veterinary clinic experience is preferred.

Job duties include, but are not limited to:

· Answering phones, questions, taking messages, and relaying medical information between doctor and client

· Scheduling and rescheduling appointments

· Checking patients in/out

· Taking payments with cash, check, credit card, or Care Credit

· Pulling and preparing charts/forms for all appointments

· Filing charts alphabetically

· Updating new client/patient charts

· Assisting clients with our online pharmacy orders

· Checking and answering client emails

· Faxing and/or emailing patient history

Specific Skills:

• Strong customer service background
• Exceptional interpersonal, verbal, and written communication skills
• Compassion and empathy for animals and humans
• Attention to detail
• Ability to multi-task and self-start
• Professionalism and good judgment
• Phone and financial transaction skills
• Ability to accurately relay information between clients and doctor/staff
• Ability to move around frequently and lift pets up to 40 pounds when necessary

Education / Experience:

• High School Diploma
• At least 2 years experience in customer service
• Experience working in a veterinary practice beneficial
• Familiarity with computers, Internet, and Microsoft Office
• Experience with Avimark veterinary program is ideal

Job Type: Part-time

Pay: From $13.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Weekend availability

Application Question(s):

• The staff in the front desk position are the face of our clinic. We need courteous and polite communications at all times, reliability to work scheduled shifts, the ability to prioritize tasks, and the ability to handle stressful situations. Please acknowledge that you understand.
• Why do you want to work in our veterinary clinic?
• This is a part-time position for Mondays and Tuesdays 8:00am-6:00pm, and two Saturdays per month 8:00am-1:00pm. We do not currently have full-time hours available. Are these days/times good for you?

Education:

• High school or equivalent (Required)

Experience:

• Reception/Front Desk: 1 year (Required)

Work Location: One location

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