Best Friends recently received a 2022 Top Workplaces USA award from Energage. Visit the Best Friends Animal Society page on the Energage Top Workplaces award winners’ site here to learn more.

Not only do we take pride in cultivating a welcoming and supportive community and culture for our employees, but we also offer competitive benefits that make it easy to see why we were granted such an awesome award! Take a look for yourself! We offer competitive pay including the opportunity to receive a discretionary bonus based on performance. We offer medical, dental, vision, basic and supplemental life insurance, short and long-term disability, dependent care reimbursement, pet sitting reimbursement when traveling for work, flexible spending account, and health savings account. We offer generous paid time off up to 9 hours per month for full time employees, 9 paid holidays annually, auto insurance discount, and legal and identity theft coverage. For added well-being support, we offer Pawternity Leave for employees to have time to care for their personal pets, mental health support, and an employee assistance program. We also offer a generous 401k savings plan. Do you want to love where you work? Look no further and apply online today!

Position Summary: The Clinic Coordinator helps support the clinic operations by working directly with clients, helping with scheduling, pre and post visit instructions. In addition, this role will also be responsible for helping manage the weekly animal admissions, ensuring all incoming animals receive proper documentation, basic medical care, and ensuring that supplies are ordered and maintained and assisting in the clinic work as needed.

If you thrive on problem solving and if your favorite word is ‘done’, if you pride yourself for your organizational skills, and if you thrive in customer facing roles, this might be the perfect job for you.

Who we are:

We have cat people, dog people and people who like other people. We are hikers, campers, family people, single people, and every other variety of people. We like music, laughing, good food, board games, reading, scary movies, oxford commas, and coffee. You will fit right in.

Advice:

Don’t ignore this opportunity. How often do you get to help animals and get paid to use your skills?

Of course, you are happy doing what you’re doing, but shouldn’t you be happier? Come and check us out. We have great benefits and good pay, and did we mention the cute cats and dogs?

Location: Bentonville, AR

Hiring Range: $19.76 per hour to $20.50 per hour, depending on experience.

Culture Statement and Responsibility: We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it’s how we generate and respond to change, it’s how we plan and make decisions, it’s how we do what we do.

Essential Duties/ Responsibilities:

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.
• Coordinate and conduct day-to-day veterinary program activities including medical appointments, transport logistics, partner communication, maintenance of animal records, and other activities as assigned; contribute to strategies for operational efficiency, and superior customer service.
• Perform basic medical care including but not limited to medicating, vaccinating, subcutaneous fluids, and microchipping under the direction of a veterinarian; have knowledge of sterile techniques, basic knowledge of surgical instruments, and knowledge of animal physiology.
• Lead and empower volunteers and volunteer teams in support of lifesaving care and outcome programs with the goal of utilizing volunteers to the greatest extent possible to expand Best Friends lifesaving capacity; assist with client communications including aftercare and emergency support; deliver and lead superior customer service.
• Maintain a clean and disinfected working environment, maintain controlled substances logs, accurately enter, and maintain patient and client medical data; provide basic care such as feeding, cleaning, walking, and socialization for animals temporarily housed or transported within Lifesaving Center vehicles, buildings, or facilities.
• Work collaboratively with Best Friends’ team members in all areas of operations to achieve lifesaving goals; follow Best Friends policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.
• Responsible for maintaining a safe workplace, valuing, and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions.

Skills and Experience:

• Previous experience working in a public facing role providing exemplary customer service required.
• Previous administrative or receptionist experience in a clinic or medical setting preferred.
• Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.
• A minimum of one year working experience working with animals providing basic veterinary care preferred but not required.
• Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats.
• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.
• Strong communication skills.
• Bilingual or multi-lingual skills preferred but not required.
• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process.
• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.
• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved.

Physical Requirements:

• Must be able to:
  • Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
  • Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
  • Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
• Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.
• Valid driver’s license, meeting Best Friends Animal Society’s driver qualification standards; ability to travel, including overnight stays, when needed.
• Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Best Friends Animal Society.