Job description

Heaven on Earth- Animal Clinic

Veterinary Assistant- Full-time

Be the Change. Play Your Part. Join Our Team.

Introduction:

Are you a professional that believes the quality of life for cats and dogs can be improved through access to high-quality high-volume spay/neuter services?

Are you dedicated to helping provide high-quality high-volume spay/neuter services to reduce killing and increase live-outcomes for dogs and cats in shelters?

Are you a positive, enthusiastic, and productive individual who is excited to join a dedicated team of life-savings professionals who work hard and have fun while making the world a better place for animals and people?

We are Heaven on Earth Society for Animals, a hard-working team of professionals who are committed to saving lives by providing high-volume high-quality spay/neuter services, rescuing and rehoming cats and kittens, and providing a sanctuary home to elderly and special needs cats.

Now has never been a more exciting time to be part of the life-saving movement for animals in Los Angeles!

In 2020, for the first time, the city of Los Angeles reached no-kill with a sustained 90.49% save rate. After 11 years of a city injunction that prohibited trap-neuter-return (TNR), this service can now be performed on city property. This allows Heaven on Earth to take an active role in saving the lives of community cats.

A new chapter in life-saving has begun in Los Angeles. The Heaven on Earth Animal Clinic is dedicated to supporting the efforts of the city of LA and others to save more lives.

Organization Background:

Founded in 2000, Heaven on Earth began with humble beginnings. To this day, the mission of Heaven on Earth remains consistent: to transform the lives of homeless cats through rescue, sanctuary, and new beginnings.

We fulfill our mission through our many life-saving programs; by rescuing cats and kittens from Los Angeles City and County shelters; by providing expert medical treatment, socialization, and enrichment to each cat that enters our care; by placing cats and kittens into loving homes through our flourishing adoption and foster programs; by providing low-cost surgeries and other vital medical services to companion cats and dogs at our Heaven on Earth Animal Clinic, located within the West Valley shelter; by providing free transportation and trapping assistance for community and companion cats in the San Fernando Valley through our SpayShip Program.

Perry’s Place is our no-kill adoption center and sanctuary. Cats who are with us short-term awaiting adoption, as well as longer-term residents all receive high-quality care at our North Hollywood location.

Heaven on Earth Animal Clinic is our spay/neuter and wellness clinic offering services to the community and its pets. The clinic is located inside the West Valley Animal Shelter in Chatsworth.

Position Summary:

The veterinary assistant is to provide medical support to the RVT and veterinarian in the care of animal patients, client service and support to the clinic team.

Essential Duties/Responsibilities:

• Assist the veterinarian with physical examinations, medical treatments, diagnostic imaging, anesthesia monitoring, physical restraint, and other forms of medical support including but not limited to:

• Safe and effective animal restraint

• Administer SQ fluids and injections
• Surgery assistance using proper aseptic technique

• Advanced anesthesia monitoring using digital and manual methods

• Anesthesia/sedation, preparation, monitoring while in surgery and patient recovery

• Required to work in both wellness and surgical departments as well as in any other areas as needed

• Proper sterilization techniques for making surgical packs and cleaning of instruments

• Daily cleaning of all work areas including but not limited to cages, floors and surgical equipment (tables, ET tubes, anesthetic equipment)

• Prepare, fill and administer prescriptions for clients’ animals under the direction of leadership

• Perform medical care including but not limited to blood draws, medicating, nail trims, SQ fluids, and grooming

• Data entry of medical notes, laboratory results and other information

• Assist with maintaining the clinic management software and ensure proper record-keeping compliance

• Maintaining medical records and properly documenting conversations, refills or any information pertinent to the patient’s health in the patient’s medical records (paper records and EMR)

• Interacting with clients in a professional, friendly manner to provide excellent client service, including but not limited to:

• Support and facilitate resolution of client concerns or issues

• Educating clients on health issues and products pertaining to their pet’s wellbeing

• Consulting clients verbally over the phone, written in emails or in-person in a friendly manner

• Assisting the Client Care Specialist team with questions from clients as needed

Additional Duties:

• Cultivate a team-oriented, constructive, positive and encouraging work environment

• Attend staff meetings and trainings as required

• Participate in clinic events, community outreach, and special events as needed

• Other duties as assigned

Skills and Experience:

• 1+ years of experience as a Veterinary Assistant preferred

• Expert level experience with high-volume spay/neuter surgery assistance preferred

• High school diploma/ GED or higher degree preferred

• Minimum of 2 years of animal handling experience

• The ideal candidate will be a team player, personable, patient, flexible, proactive, enthusiastic and be able to interact well with a variety of people, including difficult people, while remaining pleasant and calm in stressful situations

• Ability to work independently and use judgement within established guidelines

• Bi-lingual in English and Spanish is a plus

• Excellent verbal and written communication skills

• Commitment to animal welfare movement specifically homeless pets

• Excellent attention to detail, problem-solving and time management skills

• Collaborate well within and outside of the organization

• Demonstrated ability to multi-task and work in a highly dynamic work environment

• Demonstrated computer skills to include proficiency with MS Word, Google Suite, and Excel

• Experience with Shelterluv, ClinicHQ software preferred

• Functional understanding of ClinicHQ software and the ability to perform basic tasks such as entering new clients and patients, appointments and invoicing

• Problem-solving capabilities with a willingness to tackle unique challenges

• Ability to manage time, prioritize, and thrive in an oftentimes fast-paced and high-pressure environment

• Accurate, appropriate, clear and concise written and verbal communication skills

Other Requirements:

• Ability to work a flexible schedule that may include weekends, Tuesday through Friday 7:15am to 3:45pm, optional Saturdays from part to full time

• Clean background check

• Eligible for work in the United States

• Valid driver’s license with access to transportation to travel on organization business

• Daily hours and days of the week may vary according to the needs of the department schedule: includes weekends, and some holidays

• May be required to work overtime or holidays. Holidays observed Thanksgiving, Christmas day, and New Year's day.

Physical Requirements:

• Energetic and able to sustain the physical aspects of this job which may include lifting, carrying, cleaning and other tasks as assigned

• Must be able to routinely lift 50 lbs
• Ability to stand for long periods of time while performing work requiring concentration and manual dexterity

• Long exposure on a daily basis to cats and dogs of all temperaments, sizes and medical conditions

Benefits:

• Health, dental, and vision insurance

• Paid Time Off

• Holiday Pay

• Discounted veterinary care for owned pets

• 401(k) Plan

Job Type: Full-time

Pay: $16.25 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
COVID safety protocols are in place to ensure the health and safety of our team and clients. We are currently utilizing curbside drop off and pick up for clients.

Experience:

• Veterinary assistant: 1 year (Preferred)
• Animal Handling: 2 years (Preferred)

Work Location: In person

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