Job description
City
Dallas, Grapevine, Coppell
State/Province
Texas
Country
United States
Department
Service Delivery
Date
Friday, April 28, 2023
Working time
Full-time
Ref#
20022810
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Service Delivery
Seniority Level
Associate
Description & Requirement
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview:
Main Responsibilities:
Role Requirements:
Skills, Knowledge and Abilities:
Reporting Requirements:
#LI-DS1
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview:
A vendor coordinator is responsible for managing the relationship between a company and its vendors. They ensure that vendors deliver high quality products on time, while also ensuring that the company & customer gets the best value possible. Vendor coordinators will work directly with vendors to resolve issues. They may also work with internal teams (CSC) for support. The Vend coordinator is responsible for compliance with company procurement procedures. Communicates with 3rd party vendors have documented customer brand standards and has assurance that vendors will meet standards.
Main Responsibilities:
- Vend coordinator will manage procurement orders/tracking to include PO’s and other forms of payment i.e. Pcard and will monitor PO balances, renews Pos at a threshold defined by management; will also manage to the Pcard corporate guidelines -transaction limits, Concur expense reporting, etc. Reporting of all transactions are required.
- Manage Pcard transactions according to policy & report detailed monthly expense report to Concur ($50K - $15K per transaction).
- Mangae New, Existing & Updated Vend jobs - create & manage workflow.
- Create WebCRD workflows for new vend items.
- Static Items - Manage workflow pricing (i.e. Pocket folder) for MW, WF & WebCRD systems.
- New or Ad Hoc Items - Manage workflow pricing Pricing (obtain quotes) for MW, WF & WebCRD systems.
- Maintain Vend log - all job details documented.
- Customer Chargeback Report - All vend orders must be reported accurately.
- Maintain records of all quotes.
- Provide vend order info to CSR by Division.
- Manage & Coordinate with 3rd party vendors, Document Advisors & CSR’s to ensure all customer order requirements are captured and met.
- Back up support for CSR role.
- Communicates Vend order process to customer for awareness (order, tracking process, etc.)
- Understand vendor capabilities.
- Build vendor relationships to negotiate when necessary.
- Define quote requirements & TAT.
- Create & Manage Vendor PO creation, renewals, balances.
- Vend complex custom jobs for all HCA Divisions, per customer requirements & track client orders; report monthly to Site Coordinator for billing.
- Ensure accuracy of vendor invoices compared to quote for accuracy and identify any changes; confirm or dispute with vendors.
- Record all incidents that require escalation to ensure Timeliness SLA is met. Response expectation within 1-2 hrs.
Role Requirements:
Participation in quality & procedures’ improvement initiatives.- Develop coverage plan for back-up as required.
- Awareness of all contracted SLAs are consistently achieved and tracked.
- Implements and supports Critical Processes such as Client Accounts Procedures Manual, (CAPM) via Global Services Delivery Model.
- Workload balance with team members – i.e. when load has dropped reach out to Site Coordinator/team to offer support.
- Develop a community of practice.
- Shifts may vary based on geography.
- Becomes proficient with online Tools (iProcurement, PO Requisition, WebCRD, ODNet, etc.).
Skills, Knowledge and Abilities:
- Proficient in Microsoft Office Suite (Outlook, MS Word, Excel, PowerPoint).
- Able to provide lead and guide peers and team members (i.e., work well with others).
- Problem resolution and escalation management skills.
- Excellent verbal and written business communications.
- Able to work with cross-functional teams.
- Able to work with minimal supervision.
- Ability to handle multiple tasks, organize, and work to scheduled delivery of output.
- Experienced in coordinating workflows within high volume print production and mailroom operations to include complex environments (i.e., large volume locations, multiple shifts).
- Able to provide leadership and support for accounts assigned while displaying a positive attitude.
Reporting Requirements:
- Document All Vend jobs following Customer Billing Report.
- Customer Issue (problem) Tracking Log (Date, Customer name, Issue, Div, Resolution, Resolution Date, Days to Resolve).
- Track All Vend Quotes (3) per job required.
- Manage PO balances & request new PO's annually with appropriate amount funds.
- Track & manage Ad Hoc Workfront vend jobs.
- Track & manage Ad Hoc MediaWorks vend jobs.
#LI-DS1
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