Perform entry level professional duties of moderate difficulty providing the opportunity for professional training in various offices throughout the City. Perform assigned duties to acquire knowledge of methods, procedures and standards required for successful performance. Specific activities vary by department. Work is performed under direct supervision.

This internship is located in the Lakeland Electric Administrative Building at 501 E Lemon Street. This position will work a maximum of 29 hours a week.

• Assist customers with their needs
• Accurately and efficiently obtain and enter customer information Handle all outage calls and reporting
• Deal with difficult customers and peers in a positive manner
• Work well with others

• Perform related work as required

• Enrollment in or recent graduation from a technical program related to the Power, Energy, or Electrical field at an accredited institution.

• Skill in listening and comprehending when working with customers, peers and supervisors
• Skill in the use of personal computers and standard office equipment
• Knowledge of Microsoft Office Suites Keyboarding skills
• Ability to promptly and effectively complete tasks
• Ability to enjoy working with customers on a daily basis and remain composed with those who are irate or difficult
• Ability to function in a team situation
• Ability to establish and maintain effective working relationships with supervisors, co-workers, other City employees and the general public
• Skill in communicating effectively both verbally and in writing, and to request clarification when needed

• Requires sedentary work that involves walking or standing some of the time, exerting up to 10 pounds of force on a recurring basis, routine keyboard operations
• The job risks exposure to no significant environmental hazards
• The job requires normal visual acuity, and field of vision, hearing and speaking