Job description
If you have any questions about the position or our application process, reach out to us at
Libraries
recruiting-u@smith.edu
.
Job Description
Job Summary
The User Services Librarian develops and implements user services across Neilson and Alumnae Gym libraries ensuring excellent user experience to the Smith community, researchers and the public. They manage 5 full-time employees and are responsible for hiring, training and evaluating 40-50 student employees. They design, implement and assess user services including the central service point, reserves, circulation and billing. Uses judgment, problem-solving and critical thinking in managing a fast-paced environment with heavy use of multiple services by many constituent groups. They lead the development, implementation and assessment of student and staff training and cross-training with ITS colleagues in Public Services functions and services.
They are responsible for: for implementation, assessment and continuous improvement of library services at the central service point; building and maintaining connections and collaborations with the ITS partners on the central service point service; responsible for the safety and security of library users, staff and collections during business hours; Ensuring seamless and effective communication regarding services, issues, events and more across the Learning Commons, Central Service Point, Special Collections, Learning, Research and Technology and Public Services.
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
They are responsible for: for implementation, assessment and continuous improvement of library services at the central service point; building and maintaining connections and collaborations with the ITS partners on the central service point service; responsible for the safety and security of library users, staff and collections during business hours; Ensuring seamless and effective communication regarding services, issues, events and more across the Learning Commons, Central Service Point, Special Collections, Learning, Research and Technology and Public Services.
Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Essential Functions
Supervision & Operations (70%)
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Recruit, retain, and develop a diverse and outstanding team: Recruit, hire, train, supervise, schedule, and evaluate 3-5 full-time staff and approximately 40-50 student staff; design and lead student training program for Neilson; collaborate with Special Collections Public Services and LRT on student training
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Plan and lead libraries wide cross-training for student staff
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With the Director of Public Services, develop and implement policies, procedures, and best practices for the service points in Neilson Library
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With the Director of Public Services, create and communicate a successful vision for the service points
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Collaborate with colleagues from the Learning, Research, & Technology (LRT) team to develop and implement training associated with the provision of general research assistance at all Neilson service points, and the routing of in-depth consultations to subject specialists
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Work with multiple stakeholders across library departments and library partners (Conway, Learning Commons, ITS, Facilities, and Campus Safety) to identify challenges associated in the in-person delivery of services, and to implement mechanisms to meet and exceed library users' needs and expectations
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Analyze and improve the effectiveness of the service points and library space usage
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Strategically plan for the ongoing improvement of all services offered at the service points
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Serve as primary back-up to the Director of Public Services for service issues
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Serve as primary back-up to the Operations Manager for building facilities and security issues
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Serve as primary backup for the Operations Manager for OneCard access to the libraries and Alumni Gymnasium
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Perform other duties as requested by the library leadership
Direct User Support (20%)
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Provide supervision at the service points in Neilson Library
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Provide staff support for public events in Neilson Library. This includes open houses, tours, as well as events taking place in Neilson
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Perform related duties as required
Other Functions
Service (10%)
Engage in continuous professional self-development and keep current with emerging librarianship. Participate in the work of the Libraries through service on library-wide and Five College committes. Participate in library wide teams, committees and working groups and professional activities. Represent Smith College Libraries at conferences and engage with national organizations in access services and public services.
Will include occasional nights and weekends. Perform related duties as required. All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Will include occasional nights and weekends. Perform related duties as required. All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.
Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)
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Master's degree or equivalent and three years of relevant experience; or an equivalent combination of education and or experience
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One year of supervisory experience, including hiring, training, and evaluating staff performance
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Strong user service philosophy and a commitment to service improvement and innovation
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Experience working with individuals from diverse backgrounds.
Preferred Qualifications
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Academic library experience
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Experience with library systems
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Knowledge of research and reference materials
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Demonstrated experience analyzing and evaluating data to identity trends and improve services and operations
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Experience in customer service
Skills
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A strong commitment to public service
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Strong critical analysis skills
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Excellent organizational skills
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Excellent communication skills, both verbal and written; strong interpersonal skills and public service attitude. Ability to work effectively in a team environment
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Excellent customer service skills; ability to handle difficult situations with courtesy, tact, and patience; exercise good judgment consistent with library procedures; and work in a collegial, fast-paced environment
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Strong cultural competencies and ability to work productively and respectfully with people from varied backgrounds
Additional Information
Some nights and weekend hours as needed
Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.
You will NOT be able to attach additional files after you have hit the Submit button.
Review of applications will begin
May 22, 2023
Compensation Grade:
Grade I
Position Type:
Regular
About Smith College
Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts. A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.
Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at
recruiting-u@smith.edu
.
Diversity and a culture of inclusion among students, staff, faculty, and administration are crucial to the mission and values of Smith College. We are an Affirmative Action/Equal Opportunity employer and do not discriminate on the basis of race, gender, age, color, religions, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.
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