Job description

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Answers phones courteously and provides accurate, detailed information
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Follows and understands quality guidelines
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• May open and/or close the store and perform end-of-day accounting, etc.
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Completes tasks independently in a quick turn environment
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Maintains a clean, organized, and safe working environment
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively with customers
• Boxes and ships products when necessary

QUALIFICATIONS

• Previous experience of working as an associate at a UPS Store is preferred
• High school diploma or GED required
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Retail/customer service experience required

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Shift:

• 4 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Conroe, TX 77304: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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