Position Title

University Dining Card Systems Coordinator

About this Opportunity

Ball State University has an opportunity available for a University Dining Card Systems Coordinator in University Dining. This position is responsible for the coordination, management , and to perform functions related to University Dining meal and access card computer system. The successful candidate will work with team members resulting in good organization and minimal stress, promote teamwork, and execute excellent customer service that exceeds customer expectations. To learn more about Ball State University Dining, please visit our website at: https://www.bsu.edu/campuslife/dining.

Inclusive Excellence Statement

At Ball State University, inclusiveness and freedom of expression are a part of our enduring values and inform all of our efforts. We encourage applicants to familiarize themselves with our Inclusive Excellence Plan to learn more about our commitment and to identify how you might contribute to these efforts.

Salary Grade

10

Wages Begin At

15.90

FLSA

Non-Exempt

Hrs/Week

40

Pre-Employment Screening

Requires successful completion of a background check.

Position Function

Coordinate, manage, oversee, and perform functions related to University Dining meal and access card computer system to effect accurate, efficient, and functional dining meal card and access capabilities.

Minimum Education

Associates degree from an accredited institution OR High School diploma plus additional combination of education or comparable job experience.

Minimum Experience

Up to three (3) years of direct or related work experience to include computer
systems and customer experience. With demonstrated leadership and dynamic
team building skills; must possess skills in oral and written communication and be proficient
in MS Work, MS Access and MS Excel.

Minimum Other

Skills in oral and written communication, strong analytical and problem-solving skills

Authorization to work in the US

Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.

Preferred Education

Bachelor’s degree from an accredited institution.

Preferred Experience

Working knowledge of CBORD, GSGOLD Meal/Access Card system, Oracle Micros, computer
operations, technical support, bookkeeping, and billing

Preferred Other

Position Title(s) Supervised

None.

EEO Statement

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

About Ball State University

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 22,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 120 undergraduate programs. We offer more than 140 master’s, doctoral, certificate, and specialist degrees, with many of them ranking among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:

https://www.bsu.edu/about/live-near-your-work

There's more to discover IN Indiana! Visit the following link to learn more:

IN Indiana

Department

Ball State University Dining:134210

Department Information

The Ball State University Dining department welcomes applications for a Univeristy Dining Card Systems Coordinator. Ball State University offers excellent benefits, including 10 paid holidays, health insurance, several retirement benefit options, vacation, sick leave, tuition remission, free professional development courses, cultural events, employee discounts to Ball State pools and workout facilities, and much more!

Department Email or Phone Number

765-285-1967

Ranking

1

Job Duty

Coordinate and facilitate University Dining meal card service under firm deadlines for approximately 6,200 university students with the Department of Housing and Residence Life, the office of the university Information Systems Analyst and University Computing Services; requires a thorough understanding of CBORD and Micros Systems and the policies and procedures for all meal plans and the ability to explain such meal plans to parents, students and other university personnel in the effective manner and to answer their questions and inquiries; utilize information from the Office of Student Financial Services to turn off meal privileges for delinquent accounts and generate names for a standard letter to be sent notifying students that their meal privileges are being lifted.

Ranking

2

Job Duty

Coordinate and facilitate meal card service under firm deadlines for approximately 550 Burris School lunch students with Burris School personnel, including but not limited to daily data input, daily reconciliation, collecting and safekeeping of school lunch funds, moving of monies to the appropriate dining services bookkeeper for depositing and vouchering; producing vouchers to request movement of funds from the Burris School lunch holding account to the appropriate Dining Service account; maintaining an effective working relationship with Burris School personnel, the office of Information Systems Analyst, and the Office of Student Financial Services and effecting an accurate, functional school lunch reporting system that meets requirements of the Indiana school lunch regulatory agency and provisions of the Memorandum of Understanding between Ball State University Dining and Burris School.

Ranking

3

Job Duty

Maintain up to 700 off-campus patron files to be uploaded each fall and spring for off-campus meal plans. Under firm deadlines, add meal plans for 120 – 125 Housing and Residence Hall Directors for fall semester and Spring semester.

Ranking

4

Job Duty

Coordinate and facilitate meal card services under firm deadlines for approximately 350 Indiana Academy students with Academy personnel, including but not limited to understanding the policies and procedures for the Academy meal plan system and the ability to explain the meal plan to students, parents, and university personnel in an effective manner; answer questions and inquiries; provide billing information for Academy guests to the appropriate Unit Manager.

Ranking

5

Job Duty

Create and activate meal plan accounts under firm deadlines for guests, groups, conferences, and special events totaling over 15,000 patrons annually per contractual information from the Conferences and Special Events Office and the Assistant Directors of Dining; oversee and assist with the preparation and packaging of special meal cards for distribution along with instructions to leaders of groups; following their event(s), deactivate meal plans and reset system for future groups; inventory and order sufficient guest meal cards and related supplies to maintain an adequate supply without running out or overstocking. Create the billing for conferences and send to the bookkeeper within the appropriate time frame of the conference ending.

Ranking

6

Job Duty

Perform end-of-the-month accounting procedures under firm deadlines, for University Dining, Conferences, Burris, Indiana Academy, including but not limited to maintaining and developing spreadsheet calendars for approximately 21 locations to track meal card patrons served per meal, per day and total per accounting month; calculating and preparing a report of patrons and revenues for dining units and preparing vouchers for the transfer of funds from the dining holding account to the appropriate dining locations to reimburse them for all meals eaten for the month; utilize revenue information from the University Dining Business Administrator for the report and work with them to question their information if it differs substantially from previous year reports; prepare monthly journal vouchers to charge Housing and Residence Life for Resident Assistant and Director meals.

Ranking

7

Job Duty

Identify and work with Housing and Residence Life to resolve issues dealing with the off-campus meal plan portal through StarRez and resolve issues as reported by customers. Enter charges and credits as related to off-campus billing.

Ranking

8

Job Duty

Document procedures, problems and resolutions, maintain an effective, harmonious working and communicating relationship with C-Bord/Micros, Dining personnel, University Information Systems Analyst, Information Systems office personnel, Office of Student Financial Services, Registrar’s Office, Housing and Residence Life, and University Computing Services; ensure accuracy of the meal card system at all times.

Ranking

9

Job Duty

Assist with training of management and employees in the setup, usage, and documentation of Micros point-of-sale system; assist in the writing and preparation of training manuals; add new users to the Micros system and assist with user maintenance and configuration.

Ranking

10

Job Duty

Perform other related duties as assigned.

Ranking

11

Job Duty

Maintain regular and predictable attendance.

Posting Number

202301220SF

Desired Start Date

05/01/2023

Position End Date (if temporary)

Open Date

04/05/2023

Close Date

05/18/2023

Open Until Filled

No

Special Instructions Summary