JOB SUMMARY:

This position is responsible for performing general secretarial, receptionist and clerical duties in an accurate and timely manner. This position also conducts indirect patient observation services in accordance with the initial plan of care, as directed by the Registered Nurse and assists in maintaining a safe environment by communicating patient needs to the nursing staff.

MINIMUM JOB REQUIREMENTS:

• High school diploma or its equivalent.
• Completion of a medical terminology course if not at least one year experience in medical field.
• One year working in the medical field if medical terminology course not completed.

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Requires developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• High degree of accuracy with concentration and close attention to detail.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

WORKING CONDITIONS:

• Typical office and hospital/out patient environment with frequent standing and walking.
• Work maybe subject to interruptions and occasional high stress levels.
• Works with protected health information.
• Ability to work occasional extended hours, holidays, evenings and/or weekends based on the needs of the department.
• Risk of occupational exposure to blood and other potentially infectious, electrical and radiation hazards.
• Tolerate strong odors and frequent alarms.
• Works in close proximity to patients and visitors.

PHYSICAL AND MENTAL ACTIVITIES, TOOLS AND EQUIPMENT:

• Standing, walking, stooping, bending, lifting, pushing and pulling to provide patient care and to utilize patient care devices necessary to perform duties in a safe manner.
• Use of computers and other standard office equipment.
• Pushing workstation on wheels to patient rooms.
• Lifting supplies and equipment typically found in clinical patient care areas.
• Operates equipment typically found in patient rooms.
• Must assist patients with mobility both in and out of bed.

Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability

Marion Health is a smoke-free environment.