Job description

Position Description:

The Treatment Coordinator is responsible for the coordination of activities for assigned dental team, made up of the doctor, and the assistants; daily to provide patients with quality care.

Stimulate case acceptance opportunities that result in the practice reaching production goals, along with the growth of the client base through appropriate follow-up with patients per month.

Reports directly to the Office Manager. Accountable to assigned doctor for patient schedules and relations.

Responsibilities:

• Ensure that patient accounts are maintained in accordance with Dental Associates of Delaware (DAD) policies and standards.
• Establish effective communication with patients and provide exceptional customer service.
• Participate fully and focus positive energy on activities that promote practice health.
• Reduce the opportunities for stress and miscommunication by leading a huddle each morning, with a review at the end of the day.
• Oversee the daily schedules to avoid ineffective schedules that tax the team and reduce efficiency.
• Work to ensure that no patient leaves the practice without a follow-up appointment.
• Attain 90 % of case acceptance of all cases presented with follow-up on the remainder when possible.

· Maintain doctor schedules in an accurate and concise manner.

· Coordinate hygiene appointments with the doctor, hygienist and recall department to ensure all patients receive regular oral care on a consistent basis as prescribed.

· Confirm with the patient, that their appointment was confirmed.

· Monitor daily schedules, communicating with assistants, hygienists, front desk, and manager as appropriate, with changes in patient appointments.

· Responsible for team’s patient accounts, collections and chart maintenance including updated personal information, insurance information and communication documentation.

· Responsible for processing and procuring patient account payments and for the documentation and maintenance of all financial agreements made with patient.

· Process and follow up on all patient account insurance claims, update insurances.

· Responsible for new patient processing and orientation including mailing NP packet information, discussion of services and fees and practice philosophies, collecting records from pervious doctor.

· Coordinate with doctors and assistants to ensure quality care and treatment plans for all patients.

· Assist doctor and team in educating patients on prescribed treatment.

· Communicate all patient concerns and questions to team doctor and assistants.

· Communicate with front desk staff to address concerns/requirements regarding patients.

· Handle all telephone calls for team’s patients (and others as needed) responding to all callers in a friendly, professional, and timely manner.

· Run and review specific reports to facilitate reactivation of patients, completion of open treatment plans and motivation of delinquent patients, inactive patients account.

· Act as practice representative to public and prospective patients in an effective, friendly, and professional manner.

· Forward authorized patient information (such as charts, x-rays, etc.) to internal and external sources as appropriate.

· Communicate changes in team schedules to office manager and/or scheduling coordinator to facilitate efficient utilization and allocation of available resources to other teams, as necessary.

· Distribute mail to doctor.

· Perform typing and other administrative duties as requested by doctor and/or office manager.

· Manage patient communication and interaction, and personal notes.

· Take notes during treatment planning with doctor and put into QDW. Schedule follow up appointment and review financial options.

· Complete and send BA/CA letters

· Reschedule any missed or broken appointments.

· Collect money due and post payment.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Dental office

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Hockessin, DE 19707: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work until 8:00pm one night per week? Are you able to work one Saturday per month from 8am-1pm?

Experience:

• Customer service: 1 year (Required)
• Dental: 1 year (Required)

Work Location: In person

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