CLOSING DATE: May 17, 2023 @ 5:00 pm

Under general direction of assigned supervisor, performs SMRT and Breeze ride checks, researches and recommends bus schedules and routes, reviews ADA applications, and prepares survey data, organizes community events, marketing, and presentations. Supervision is not normally a responsibility of this classification but may act as lead worker for temporarily assigned employees, or special projects.

The Transit Assistant position is an Individual Contributor role that provides customer service, manages bus pass sales, and supports the Transit Division. Their role enables the public to purchase bus passes at convenient locations and address concerns from transit riders to provide customers with the highest quality city bus service.

• Performs ride checks and report findings.
• Assists with preparation and marketing of bus schedules and bus stops.
• Monitors route performance and makes recommendations for increased effectiveness.
• Assists with website and social media management.
• Summarizes and presents survey data, operating and performance reports, ride alerts, and customer information.
• Maintains and organizes, records, documents, files and statistics for transit services.
• Reviews applications for ADA complementary paratransit service.
• Represents SMRT/Breeze at community events within and outside of the City and/or on weekends and provides information to bus customers.
• Assists walk-in customers, receives fare media orders and collects payments.
• Analyzes passenger riding habits, traffic conditions, commute patterns, vehicle running time, and other factors affecting the operation of transit vehicles.
• Monitors contract performance and compliance, reviews rules, regulations and legislation affecting transit activities and makes recommendations for changes as needed.
• Upholds the values of the organization and has strong customer service orientation.
• Performs other related projects and duties as assigned.
• Demonstrates regular, reliable and punctual attendance.

• Ideally, one year of administrative experience, preferably in the Public Works or Transit field; and
• Graduation from high school or GED equivalent.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Additional college level coursework in related field is desired.
• Current technical/professional knowledge of complex principles, methods, standards and techniques associated with the scope of work of a recognized profession, such as:
  • Analysis and statistical research.
  • Marketing.
  • Effective verbal, written and interpersonal communication skills.
  • Microsoft Office Suite (or equivalent).
  • Use computers and other office equipment effectively.
• May need to carry materials <40 lbs.

Incumbents should have a solid foundation of the following core competencies identified by the organization to be essential and listed in order of importance (click the hyper link to see the full definition Individual Contributor Competencies):

• Team Player - Effective performers are team oriented, share resources, respond to requests, and support a spirit of cooperative effort.
• Customer Orientation - Effective performers are in touch with community needs and review the organization through the eyes of Santa Maria residents. They go out of their way to anticipate needs.
• Integrity - Effective performers think and act ethically and honestly, take responsibility for their actions and foster a work environment where integrity is rewarded.
• Communicativeness - Effective performers recognize the essential value of continuous information exchange and the competitive advantage it brings. They actively seek information from a variety of sources and disseminate it in a variety of ways. They use modern technologies to access and circulate information, even across great distances. They take responsibility for ensuring that their people have the current and accurate information needed for success.
• Initiative - Effective performers are proactive and take action without being prompted. They do not wait to be told what to do or when to do it. They see a need, take responsibility, and act on it. They make things happen.
• Composure - Effective performers maintain emotional control, even under ambiguous or stressful circumstances, and demonstrate emotions appropriate to the situation.
• Functional/Technical Expertise - Effective performers are knowledgeable and skilled in a functional specialty (e.g., finance, public works, planning, information technology, human resources, etc.), and remain current in their area of expertise.
• Problem Solving & Decision Making - Effective performers identify problems, solve them, act decisively, and show good judgment.
• Learning Agility - Effective performers continuously seek new knowledge, are curious, learn quickly, and use new information effectively.
• Drive/Energy - Effective performers have a high level of energy and are ambitious and passionate about their role. They have stamina and endurance to maintain a fast pace.

The completed electronic application packet will include the online application and electronic attachment of a resume and cover letter. If required attachments are not included (or if the wrong attachment is provided), your application will be considered incomplete.

Applicants that meet the employment standards will be considered for an interview with the hiring department. Those applicants invited to an interview will be notified electronically at the email address provided by each candidate through the application process. Therefore, it is the applicant's responsibility to provide an accurate email address and to allow their inbox to receive emails in regard to this recruitment (please check spam/junk mail folder).

Prior to an offer of employment, applicants may undergo a background investigation to the satisfaction of the City.

If you are experiencing any technical (computer-related) difficulties or need help with attaching documents to your application, call the NEOGOV helpline for assistance at 1-855-524-5627.

The following benefits vary by bargaining unit. For full benefit information please refer to the Memorandum of Understanding or compensation resolution available at http://www.cityofsantamaria.org/city-government/departments/human-resources-employment/salary-group-agreements.

Retirement
The City of Santa Maria is a member of the California Public Employees' Retirement System (CalPERS). Your benefit factor is determined by the retirement formula, age, service credit and final compensation. Based upon your bargaining unit and hire date the benefit factor will vary.