**Prefer Veteran and Military Families**

Under the direction of the Training Supervisor, will coordinate new hire schedules and activities and facilitate training. Areas of responsibility include ensuring that all administrative training offered to staff meets all contractual requirements for topic, content, delivery, and documentation. Focus will be on meeting the educational needs of TriWest employees, particularly those needs relating to Medical Management and Operational knowledge and expertise.

Education & Experience

Required:
• High school diploma or GED • Two (2) years of experience working with CareRadius or similar medical management system • Experience in training delivery, serving as a subject matter expert or team lead

Preferred:
• Associates Degree (AS) Degree in Business Management, Education, Communication, Behavioral Science or equivalent experience • Experience with CareRadius

Key Responsibilities

• Deliver new hire training for key functions of the business. • Coordinate and deliver training to aid in the professional development of administrative staff, including, but not limited to, such topics as customer service and additional training content as needed and/or requested. • Assist in coordinating resources for all new hire and ongoing training. • Assist with training department-specific needs, including the compliance with the department policies and procedures, maintaining required training documentation, participating in process improvement meetings, and other duties as appropriate and requested. • Deliver training through a variety of methods, including: asynchronous online courses, classroom instruction, synchronous desktop training and one-on-one sessions. • Participate as a member of the Training team, in an effort to identify staff learning needs, plan and implement appropriate interventions, and evaluate the effectiveness of actions.

• Provide trainees and their supervisors with performance feedback, and conduct follow-up training as needed and requested. • Participate in interdepartmental activities and represent Training through assigned committee work. • Maintain professional and courteous relations with all TriWest staff and external contacts. • Regular and reliable attendance is required.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; View change as necessary.

Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Team-Building / Team Player: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest Healthcare Alliance is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.