Job description
Overview:
Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives. Responsibilities:
EDUCATION
Associates Degree
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Forensic urine collections (DOT/non-DOT) where applicable (Required)
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)(Required)
2023-37739
Training / Patient Services Specialist -
Lowell, MA - Monday-Friday 8:00am-5:00pm (Rotational Saturday)
Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives.
- Provides technical and non-technical training to new and existing employees in the Patient Services Department:
- Computer functions i.e. Care360, QLS or other internal lab systems
- Specimen collection and processing
- Patient Care Gold Standards
- Quality control/assurance
- Patient Service Center Standard Operating Procedures (SOPs)
- Billing ( including bad debt reductions)
- Compliance
- Safety and Environmental Health and Safety (EHS)
- Provides training for site leads, group leads and Supervisors
- Forensic urine collections (DOT and non-DOT collections) where applicable
- Develop, Maintain and Implement training materials and ensure consistency across the Region.
- Writes new procedures as directed
- Implements roll out and required training of new procedures
- Develops training material for customized training
- Develops training material for new hire training and for Site Leads, Group Leads and Supervisors
- Performs site visitations and process analysis
- Conducts site visits to verify adherence to SOPs, compliance, and safety
- Conducts site visits to enhance performance of sites not meeting corporate metrics
- Observes current processes, recommends improvements and assists with implementation
- Externship Program
- Schedules and conducts externs interviews
- Assesses Phlebotomy skills
- Provides training for Externs
- Provides feedback to Territory Manager/Supervisor on extern performance
- Monitors and troubleshoot implementation of Corporate Initiatives
- Keeps a year to date spreadsheet for the territory on:
- Easypay
- Open Invoice
- PCGS
- E-learning
- Training Initiatives
- Pilots and projects
- Performs UAT Testing where applicable
- Work effectively as a team member
- Ensure the confidentiality of patients, employees, and laboratory documents.
QUALIFICATIONS
Required Work Experience:
- 3-5 years of phlebotomy experience OR
- 3-5 years of relevant Training experience
- Must have a valid driver’s license and clean driving record
Preferred Work Experience:
N/A
Physical and Mental Requirements:
- Ability to stand and sit for extended periods of time
- Position requires travel
- Occasional overnight travel may be required.
- The employee is required to drive including long distances
- Specific vision abilities required by this job include color vision.
- The employee may on occasion be required to attend meetings or training sessions during the evening hours.
- Occasionally lifting up to 25 pounds
- May require extended periods of focus
- May require extended periods of sitting or standing
- Ability to manage stress
- Capable of handling multiple priorities in a high volume setting
Knowledge:
- Must have knowledge of computer applications (Microsoft product: Word, Excel, PPT, Outlook…)
- Practical knowledge in patient services data entry (QLS, IDAA, Care360)
Skills:
- Must be able to work independently, develop training materials and participate in team oriented projects.
- Must be able to troubleshoot problems, provide solutions, and implement processes
- Must be able to prioritize work responsibilities and manage multiple projects simultaneously
- Strong technical skills
- Strong organizational skills
- Strong interpersonal skills
- Strong communication skills
EDUCATION
Associates Degree
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Forensic urine collections (DOT/non-DOT) where applicable (Required)
Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)(Required)
2023-37739
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