Job description

Salary: $45,000/year

Serve as a liaison between WIOA customers and staff, training providers, community partners, and funders to provide career support in all areas related to gaining and/or retaining employment, training, and career advancement.

Responsibilities

• Provide information about CareerLink services and the services of partner agencies and organizations to jobseekers.
• Assist customers with registering and searching approved training programs on the PA CareerLink website.
• Respond to new training inquiries and conduct interviews to ensure customers understand the training, assessment, and WIOA application process.
• Maintain a caseload of 75-100 Title I program participants.
• Complete eligibility determinations and individual employment plans (IEP) for individuals seeking services.
• Provide “staff-assisted job search” services in the form of career guidance, job leads, and current labor market information.
• Prepare, track, and submit weekly Individual Training Accounts (ITA) funding approvals.
• Coordinate with WIOA staff and customers for final processing and distribution of ITAs.
• Provide remote ITA services using secure platforms to ensure electronic documents are safely sent and received.
• Ensure accurate CWDS data entry and supporting documents submitted.
• Provide timely reports for the Team Lead and Business Services Team regarding ITAs and training outcomes.
• Coordinate with training providers for customer attendance, Measurable Skill Gains (MSGs), and completion certificates.
• Communicate with and track existing and potential training providers.
• Conducts outreach for targeted populations as specific grant funding becomes available and maintains a caseload of jobseekers as needed.
• Split time between CareerLink offices in Media and Chester City.
• All other duties as assigned.

Qualifications

• Bachelor’s degree in business, education, human services or a related field with a minimum of 3 years of experience in the workforce development field
• Experience in providing career development assistance
• Previous case management experience
• Must have notable experience in team-oriented environment
• Should be able to converse with a wide range of clients and professionals while demonstrating a positive professional attitude
• Knowledge and understanding of the Workforce Innovation and Opportunity Act
• Bilingual in Spanish a plus
• Proficient in Microsoft Office applications
• Valid Driver’s License, vehicle and clean driving record required

Job Type: Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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