Job description

SUMMARY:

AutoZone's Territory Sales Manager (TSM) maintains strong relationships with current and existing Commercial customers while obtaining new business with shop owners in the designated territory. A TSM exceeds customer's expectation by delivering WOW! Customer Service to all AZ Commercial accounts by Living the Pledge everyday.

RESPONSIBILITIES:

• Grows loyalty and trust with customers
• Maintains adequate sales numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints
• Oversees the customer service, sales and general workings of the stores within their territory.
• Motivates and lead Commercial team to achieve the sales target, as well as, increase the profitability of the company
• Partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment
• Develops market analysis and action plans for commercial accounts
• Develops, maintains, and revises key customer plans
• Motivates Commercial AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits.
• Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
• Identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers
• Ensures all company policies, and loss prevention procedures are followed
• Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
• Complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status
• Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues.
• Follows proper accident procedures
• Provides feedback regarding AutoZoner performance
• Addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment
• Ensure all stocking programs are stocked each week per policy
• Ability to work all the hours (of operation) that we are open for business
• Performs other related duties as required

REQUIREMENTS:

• Minimum three years of related experience in outside sales (automotive industry a plus) .
• Direct or indirect experience managing and leading people.
• Relentless pursuit of new profitable business and penetration of current accounts
• Ability to create and execute customer development plans.
• Ability to analyze sales reports and take appropriate action.
• Understanding of P&L statement and gross profit.
• Strong communication, negotiation, organization and leadership skills . Integrity, honesty, passion, drive and the desire for success.
• Excellent customer service skills
• Minimum 50% travel w/ some overnight.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Company car
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Profit sharing
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Upselling: 1 year (Preferred)
• Account management: 1 year (Preferred)
• Management: 1 year (Required)
• Leadership: 1 year (Required)
• Sales: 1 year (Required)
• Outside sales: 1 year (Preferred)
• Negotiation: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

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