Job description

Job Title: Telecommunicator

Department: Tribal Police Department

Reports To:

Telecommunications Supervisor

Employment Status:

Full Time

Classification: Non-Exempt

Salary Range: $16.00-$17.00/hour

Supervisory Status: None

Revision Date:

To Apply: Visit the Tribal Website at www.alabama-coushatta.com under the Careers tab or contact Amber Thompson to request an application by calling (936) 563-1118 or email at Thompson1.Amber@actribe.org

Summary:

This position performs a full range of radio and telephone operational duties in the Police Department, which is a 24/7/365 day operation, for the Alabama Coushatta Tribe of Texas.

Duties and Responsibilities:

· Operate radio consoles (Police 1 & Police 2), Computer Aided Dispatch, Police Department’s RMS, Texas Crime Information Center/National Crime Information Center (TCIC/NCIC), Texas Law Enforcement Telecommunication System (TLETS), and Department Mobile Data Terminals (MDT)’s.

· Receive emergency and/or non-emergency calls from the public requesting police assistance.

· Maintain contact with all units on assignment, including status and location of police officers, and other public safety personnel.

· Enter and retrieve information quickly from a variety of local and automated law enforcement systems.

· Receive requests for information regarding vehicle registration, driving records and warrants and provide pertinent data.

· Monitor several complex radio frequencies.

· Provide the public with basic safeguard instructions in dangerous conditions prior to arrival of trained police personnel.

· Processes and evaluates information received, prioritizes calls and dispatches required units and/or agencies.

· Monitors and coordinates police unit activity and assignments via police radio frequencies and MDT’s.

· Utilizes technology such as computers, radio systems, telephones, fax machines and other communication equipment.

· Creates and maintains automated logs of public safety communications activity.

· Creates and maintains manual logs as required by NCIC/TCIC and NLETS/TLETS.

· Accesses and enters sensitive data in local/state/national databases as necessary for investigative purposes.

· Enters and maintains files for persons or property pending apprehension/recovery.

· Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.

· Keeps informed of departmental regulations, policies and procedures, as well as State and federal mandates.

· Maintain telephone and radio communications with Tribal Police Officers, Polk County Sheriff’s Department, Tyler County Sheriff’s Department, Alabama-Coushatta Fire Department, and other related personnel.

· Ensure compliance with Department of Public Safety (DPS) standards.

· Maintain an inventory of supplies for the Dispatch Office.

· Monitor and respond to all incoming silent and fallback emergency alarms calls, and guard radio communications.

· Provide emergency notifications in major incidents and fleet accidents when a supervisor is unavailable.

· Dispatch, coordinate and provide information to and from jurisdictional agencies.

· Broadcast wanted/missing notices and other law enforcement related bulletins.

· Maintain accurate call information.

· Performs other duties as assigned.

Qualifications:

· Applicant must be at least 19 years of age or older

· Applicant must be a United States citizen

· Knowledge of computer technology and equipment.

· Knowledge of law enforcement terminology and procedures.

· Must be thoroughly familiar with communications systems and dispatching procedures as well as all applicable Department policies and procedures.

· Requires excellent verbal and writing skills.

· Requires attaining and maintaining certifications for access into local, state, and national criminal history databases and associated law enforcement telecommunications system.

· Skill in multi-tasking – coordinating simultaneous mental, manual and visual activities.

· Skill in operating a variety of communications equipment effectively, such as two-way radios and telephone equipment.

· Skill in reading and interpreting maps to determine locations and jurisdictional boundaries.

· Ability to handle stressful situations and deal with the public both courteously and professionally.

· Ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy.

· Able to work rotating shift assignments and overtime as required, which may include nights, weekends, and holidays.

· Ability to frequently sit, walk, stoop, kneel, crouch, crawl, lift and/or move up to 10 lbs., and use of motor skills (sight, hear, smell, taste, and touch).

· Must not pose a direct threat to the health and safety of self or to others in the work place, and the community.

· Must possess and maintain physical strength, agility, and stamina to perform essential job functions

· Must have a valid Texas Driver License with a good driving record

· Must be able to pass a drug test.

· Must be able to pass a background check and all additional pre-service tests

Education and Experience:

· High School Diploma or its equivalent

· One (1) Year experience in law enforcement communications preferred

· Must have satisfactorily completed the Texas Department of Public Safety’s Basic Telecommunication course

· Ability to successfully complete certification training courses for TLETS/OMNIXX, Telecommunication Device for Deaf (TDD), TLETS, and Cardiopulmonary Resuscitation (CPR)

· Ability to complete certification courses using the Federal Bureau of Investigations (FBI) National Crime Information center/Texas Crime Information Center (NCIC/TCIC) and the Texas Law Enforcement Telecommunication System (TLETS) is highly preferred, but not required

PREFERENCE IN FILLING VACANCIES IS GIVEN TO QUALIFIED INDIAN CANDIDATES IN ACCORDANCE WITH THE INDIAN PREFERENCE ACT.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Experience:

• Computer Technology, Law Enforcement terminology: 1 year (Preferred)

License/Certification:

• Texas Law Enforcement Telecommunication System (Preferred)
• DBI National Crime Information Center (NCIC) (Preferred)
• Texas Crime Information Center (TCIC) (Preferred)

Shift availability:

• Day Shift (Preferred)
• Overnight Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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