Job description

Epitec

POSITION:

Technical Support Analyst

JOB TYPE:

W2 Contract-to-Hire, On-Site

LOCATION:

Spokane Valley, WA

JOB SUMMARY FOR TECHNICAL SUPPORT ANALYST:

• Epitec is seeking an entry-level Technical Support Analyst to provide basic technical support to clients including troubleshooting desktops, printers, and notebook issues.
• This Technical Support Analyst will work on-site, Monday - Friday in Spokane Valley, WA from 8am - 5pm.

RESPONSIBILITIES FOR TECHNICAL SUPPORT ANALYST:

• Identify, manage, escalate, and resolve technical issues.
• Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
• Troubleshoot all information technology issues, including software, hardware, and networking.
• Monitor installed systems, identify problems, and take corrective action.
• Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.

REQUIRED EXPERIENCE FOR TECHNICAL SUPPORT ANALYST:

• 1 - 3 years of related work experience, or an equivalent combination of education and experience.
• 1 - 3 years of customer service experience.
• Minimum education requirement is a High School Diploma or GED.
• 1 - 3 years technical experience a plus.

SKILLS AND QUALIFICATIONS FOR TECHNICAL SUPPORT ANALYST:

• Previous experience troubleshooting desktops, printers, and notebook issues.
• Very strong user and support of MSOffice.
• Excellent communication skills.
• The ability to work in a team environment and commit to a flexible work schedule.

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national, and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.

#IT

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Technical support: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

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