Job description

Role: Technical Specialist
Duration: 3- 6 months contract
Location: Pittsfield, NH, 03263

RESPONSIBILITIES:

• Provide installation, configuration, testing, and troubleshooting of PC hardware and PC software applications for Organization associates
• Support Microsoft Operating Systems, Windows 11, 10, and Microsoft Applications in a corporate environment
• Support IOS devices such as iPads, iPhones and MAC PCs.
• Support Local Area Networks, Wireless Networks, and TCP/IP protocols
• Provide Microsoft 365 Support/Administration
• Provide mobile device support
• Manage work using Jira issue tracking database and utilize database to analyze trends and recommend course of action to reduce incoming issues
• Proactively identify and resolve potential customer service problems
• Recommend and implement changes necessary to improve departmental processes and procedures to improve customer service
• Manage projects and provide input to develop global standardizations
• Support SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption
• Special knowledge, skills and abilities required:
• Proven hardware and software troubleshooting skills
• Excellent problem solving skills
• Excellent communication skills
• Proven ability to establish and maintain solid customer relationships
• Advanced knowledge of PC Imaging Processes and Software Deployment tools
• Education and experience required:
• High School diploma
• 3 years of PC Support experience

Job Type: Contract

Salary: Up to $22.00 per hour

Schedule:

• 8 hour shift

Experience:

• PC Support: 5 years (Required)
• Microsoft Dynamics 365: 2 years (Required)

Work Location: One location

Speak with the employer
+91 8755517528

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