Job description
Job Details
What you will do
The technical support specialist will interact with security sales and installation personnel via telephone and email to assist with specification, installation, operation, and troubleshooting of exacqVision hardware and software.
How you will do it
Ensure pre-sales and post-sale satisfaction with exacqVision products via telephone and e-mail communication with customers
Document all incoming inquiries and support cases
Support sales and customer applications
Test and or document digital video recording hardware and software
What we look for
Required
Advanced experience with computer networking
Ability to calmly and concisely communicate with customers
Ability to work with minimal supervision
AS or BS (or equivalent experience) in Computer Science, Electrical Engineering, Information Technology or related field.
Experience with MS Windows, Linux (Ubuntu), and PC platforms.
Preferred
Relevant job experience
Advanced Ubuntu Linux experience
IP Camera experience
Experience with digital video capture, compression, or streaming
Experience with CCTV security video systems.
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