Our Story: Papa Murphy’s is different on purpose. Not only because we make our pizzas completely from scratch with fresh ingredients at over 1,300 locations nationwide, but because we do it with swagger. We know our product is better than our competitors. The fact that our pizza is take ‘n’ bake adds to the quality of our pies and to the convenience for our guests. At Papa Murphy’s, we don’t think it’s cheesy to love where you work. Bringing happiness to guests one fresh pizza at a time is a great start, but the Store Solutions Support Center Specialist role has many other rewarding benefits as well.

Position Overview: In this engaging support role, the Store Solutions Support Center Specialist champions Papa Murphy’s commitment to quality, service, integrity, and teamwork by overseeing the following duties:

• In this engaging role, the Store Solutions Support Center Specialist champions Papa Murphy’s commitment to quality, service, integrity, and teamwork by:
• Provide technical assistance and troubleshooting assistance for incoming queries and issues related to computer systems, software and hardware.
• Monitor cases received through email or over the phone, assigned to the queue and process first-in first-out using the priority process and Service Level Agreement.
• Follow up with customers to ensure issue has been resolved.
• Serve as the SME for the operational function of the Papa Murphy’s Enterprise Solution (PMIES). Respond to direct Owner issue logs, drive to resolution and complete follow through with the user.
• Support stores with system configuration, setup and maintenance.
• Participate in call campaigns to support Store Solutions projects.
• Maintain knowledge of Store Solutions vendor contracts and statements of work and effectively educate stakeholders on the general terms, conditions, rights and responsibilities related to those agreements.
  

What we bring to the table:

• Salary range: $19.49-$27.29. Actual offer may vary from posted hiring range based on location, work experience, and/or education.
• Competitive insurance benefits including medical, dental, vision, HSA, and FSA (dependent care/medical)
• Company paid life, accidental death & dismemberment, and long-term disability insurance
• Optional supplemental life, accidental death & dismemberment, and short-term disability insurance
• 401(k) retirement account with employer match and immediate vesting
• Paid time off accrual account (starts at 15 days per year, with an additional day added annually up to 25 days)
• 10 paid holidays per year, plus an additional 2 floating holidays
• 8 Hours of Papa Cares Volunteer Hours per year
• Paid Parental Bonding Leave
• Tuition Assistance
• Employee Assistance Program
• 50% pizza discount at Papa Murphy’s Company Stores
  

What you bring to the table:

(Position-specific knowledge, skills, abilities, and more)

• Professional and engaging phone communication skills
• Ability to organize and analyze data then capture solutions
• Solid written and verbal presentation skills
• Intermediate ability with Microsoft Office Suite
• Strong planning, organizational, and analytical problem solving capability
• Good conflict management skills
• Flexibility to embrace frequent / constant change
• Ability to work independently and also with teams
• Ability to maintain positive relationships with vendors, franchisees and staff
• Exhibit a strong service mentality
• Ability to have a flexible schedule and work overtime as needed
• A working knowledge and understanding of Papa Murphy’s store level operations to effectively assist in the store environment
• Self-motivated

Foundations of your career:

• Associates degree in Computer Science, Information Technology, Business Administration or equivalent experience
• Minimum 1-2 years retail / restaurant operations, customer service OR technology experience and a knowledge of restaurant operating systems preferred.
• Evening, night and weekend responsibilities as needed
  

Please Note:

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Papa Murphy’s International, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.