AAA is hiring for a Systems Engineer II to join the team!

To the qualified candidate, we offer:

• A competitive salary commensurate with experience

• Annual Bonus & Annual Merit Increase Eligibility

• Work from home schedule

• Comprehensive health benefits package

• 3+ weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance, Short Term/Long Term Disability

The primary duties are:

• Collaborate with IT teams to ensure smooth and reliable operation of assigned software/services and systems for fulfilling business objectives and processes.
• Assist in working with executive & business line team members, decision makers, and stakeholders to define business requirements/goals and to identify/resolve systems issues.
• Participate in cost-benefit and return on investment analyses for proposed systems to aid in management making implementation decisions.
• Work closely with Systems Infrastructure Architect in planning/implementation of systems solutions.
• Conduct research on software and systems products to assist in justifying recommendations and to support purchasing efforts.
• Interact with vendors, outsourcers, and contractors as needed to secure system-related products and services.
• Establish and maintain cooperative and supportive relationships with those contacted in the performance of required duties.
• Resolve any assigned work problems, incidents, changes or project tasks within assigned SLA. Ensure all assigned tasks are appropriately updated within ITSM platform.
• Repairs and recovers from hardware or software failures with necessary urgency. Communicates and coordinates with affected users or clients during outage through established pathways.
• Gauge the effectiveness and efficiency of existing systems/services; assist in development and implementation strategies for improving or further leveraging these systems.
• Perform server security audits, system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies.
• Assist in creation and maintaining of documentation as it relates to systems configurations, mapping, processes, and service records.
• Ensure compatibility and interoperability of in-house computing & operating systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Provide orientation and training to end users as needed for new applications/services.
• Acknowledge and abide by Information Security Policies.
• Participate in PCI Compliance, including providing evidence for quarterly and yearly audits.

Minimum Qualifications:

• University degree in computer science or software engineering
• 3-5+ years’ of technical work experience.
• 1-2+certificates in systems related hardware/software and/or documented technical training in systems disciplines
• Ability to work in a team-oriented, collaborative environment.
• Excellent software & hardware troubleshooting experience.
• Extensive support experience with company applications.
• Working technical knowledge of current Server and Desktop Operating Systems (Microsoft and/or Linux) deployment & support.
• Good project management skills.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong experience in one of the following focus areas or both.
• Active Directory, Group Policy, DNS, DHCP, Microsoft 365, Exchange.
• Hyper Converged Infrastructure, legacy SAN technology, server hardware, VMware ESXi, VMware Horizon, Nutanix AHV, and/or Hyper-V virtualization.
• Experience with Sharepoint, Microsoft Teams, One Drive, Azure, AWS, and/or GCP a plus.
• Other preferred skills Linux Redhat, scripting/automation (Bash, Perl, Python, Powershell), Redhat Ansible Engine, other OS’s (CentOS, Ubuntu, Oracle XEN).

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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