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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

EWM System Superuser providing front-line issue resolution. The systems analyst will be responsible for supporting Carrier’s Indianapolis DC through effective systems management.

The Indianapolis DC uses SAP as its ERP system utilizing S/4 Hana for its EWM (Extended Warehouse Management) and TM (Transportation Management) modules. This position is responsible for ensuring EWM is working effectively and troubleshoots problem areas across cross-functional IT support teams to develop solutions

Key Responsibilities

• EWM System Superuser
• Confers with department heads to coordinate DC activities, such as production, sales, inventory, records control, and purchasing, to ensure the efficient movement of material from receiving to production.
• Develops standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials to increase efficiency and optimize processes.
• Troubleshoot problems between Warehouse Management Systems EWM, TMS, YMS, and order mgmt. systems and work across IT experts to develop solutions
• Understand and solve issues related to inventory and order fulfillment within ECC and EWM.
• Maintain and update site hardware as needed including tablets and RF scanners
• Work with system experts and warehouse leadership to develop new solutions for reporting and warehouse applications
• Validate changes proposed by AMS (application maintenance and support teams) & Supporting contractors
• Work across Carrier IT teams to ensure all hardware is functioning as designed
• Proactively identify problems in EWM and implement swift, effective solutions
• Lead daily stand up call with AMS support to prioritize work for addressing incidents and future improvements
• Work closely with Indianapolis DC to further drive continuous improvement
• Manage system enhancement/issue resolution requests ensuring the right prioritization is assigned based on the needs of the business
• Communicate system changes (outages, enhancements, etc.) to core business users
• Experience with incident resolution / change management a plus, experience with ServiceNow & Jira preferred.

Basic Qualifications

• High School Diploma or GED
• 2+ years of experience with EWM
• 2+ years of experience with ECC SAP

Preferred Qualifications

• Experience working in the Logistics and Supply Chain
• Solid understanding of SAP order management, delivery ticket logic, and application development methodologies
• Strong SQL and Microsoft Office application skills
• Passion and curiosity for technology
• Proven ability to execute with speed and exhibit a bias for action
• Innovative thinking
• Ability to work in a cross-functional fast paced environment
• Strong communication and interpersonal skills
• Experience and expertise with SAP ECC 6.0 and EWM
• Experience and expertise with RF Gun/ Honeywell/Intermec equipment
• Power BI knowledge
• Hands-on experience with implementing, architecting, configuration, deployment, and testing of SAP based ERP systems. An understanding of a wide range of business processes with a focus on Warehouse Management.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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