SURGICAL SCHEDULER COORDINATOR
Job description
When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.
The Surgical & Obstetric Coordinator is responsible for coordinating the surgical scheduling process and schedules procedures appropriately and updates system; cancellations, addon management, time/date changes. This role is also responsible for pre-registering patients, when necessary; collects and submits information to necessary personnel. In addition, this role collaborates with the management team to help develop and adjust work schedules to established office protocols and/or productivity standards.
- Managing the schedule templates (Opening and closing templates as necessary.
- Post Surgeries (obstetric patients for inductions, cesarean-sections, cerclages, D&C's) and other ancillary services and maintains a posted Master Schedule
- Notifies Physicians and Patient of their surgery date in a timely manner via telephone, mail and logging into the surgery log.
- Assist Patient in obtaining medical clearance and ensuring that preoperative labs/examinations are faxed to the hospital.
- Obtain verification of insurance coverage, precertification and required authorizations for surgeries and direct admissions.
- Follow-up on missed appointments and non-compliant patients.
- Adjust surgical schedules for emergencies and cancellations.
- Follow-up of Patients by telephone/and or mail who have missed preoperative appointments or who have not shown up for surgery.
- Prepare and fax correspondence for medical clearance to the PCP in advance of the surgery date and request the results be faxed back to our office for Physician.
- Verify that the Patient have had the appropriate preoperative labs at the hospital or appropriate laboratory site.
- Assist with billing, coding, and collections for surgical procedures as needed.
- Assist with obtaining authorizations for L&D evaluations and admissions as needed.
- Assist with answering phones, taking messages and making appointments when needed.
- Update and maintain the delivery log and follow-up on any missed OB patient appointments.
- Facilitate the transfer of OB records for patients who may change providers.
- Prepare education packets in coordination with the MA's that are relevant to the New OB and Postpartum Patients.
- Provide a list of grief resources and support groups for Patient's who have had a miscarriage or fetal death.
- Prepare letters for patients who have been dismissed from the practice and document in the appropriate place in EPIC.
- Other duties and tasks as assigned.
- High School Diploma or GED (Required)
- 2 year / Associate's Degree (Preferred)
- Strong Verbal Communications Skills, Strong Written Communications Skills, Excellent Interpersonal Skills, Basic Computer Skills, Excellent Organizational Skills, Strong Customer Services Skills, Proven Analytical Skills
Additional Information
All your information will be kept confidential according to EEO guidelines.
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