Job description

The Supervisor, Cash Applications and AR Services position is responsible for overseeing a team that ensures the timely and accurate processing of Cash Application related tasks and driving research and resolution to customer Accounts Receivable inquiries. As a member of the corporate Accounts Receivable management team, and in support of policies and processes as governed by the corporate Financial Operations organization, supervise and lead the team by ensuring that the financial and service deliverables are achieved in accordance with group deliverables and business key performance indicators.

Job Detail -

Provide daily supervision and leadership to Cash and AR services team while ensuring that the team is adhering to corporate and departmental policies and procedures
Facilitate the timely and accurate posting of customer payments to the proper accounts by management of a diverse payment portfolio (checks, credit cards, and electronic funds transfer) in accordance with corporate policies and procedures
Facilitate and maintain a collaborate, service focused relationship with the Call Center operational team, location representatives, and customers to ensure the thorough and timely research and resolution of financial questions or issues pertaining to customer accounts
Facilitate the timely, thorough, and accurate completion of fiscal month end, quarter end, and year end cash application related deliverables
Drive or participate in cash application or AR related continuous improvement initiatives or other projects as requested by Financial Operations management
Serve as interface with IT and Billtrust (cash application software) representatives to identify and drive quick resolution to cash application system issues
Drive the preparation and delivery of individual or group training related to the cash application process or software / systems that support the cash applications process
Identify and implement improvements to departmental procedures for Cash Application and related Accounts Receivable tasks and processes
Participate in the recruiting and hiring process that ensures staffing quality and levels in accordance with group service, budget, and resource requirements
Ensure the timely and thorough completion of employee annual performance assessments as well as performance improvement process as required

Qualifications

Requirements -

3-5 years of releveant experience required in high volume settings
Proficiency in Microsoft Excel, Word, and PowerPoint
Experience with Oracle, PeopleSoft, or SAP preferred
Strong analytical and accounting skills
Outstanding communication (verbal, written, and listening) skills, including the ability to interact with senior management, customers, team partners, or vendor representatives
Outstanding Customer Service skills, including the ability to effectively research and resolve customer account inquiries utilizing a service excellence mindset
UniFirst offers a Fleet of Benefits, 50+ to be exact!

401K with Company Match
Profit Sharing
Health Insurance
Employee Assistance Program
Life Insurance Supplemental Life Insurance
Long Term Disability Vacation
Sick Time
Paid Holidays
Direct Payroll Deposit
Tuition Reimbursement
30% Employee Discount
Employee Referral Program
Where will a UniFirst Career take you?

As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry.

UniFirst is recognized on the Forbes "Platinum 400 - Best Big Companies" List. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico and Europe, you are never just a number when you work for UniFirst. What sets us apart from all other companies is that we still function as a family run business. When you work for UniFirst, you're family!

UniFirst Corporation has a strong history of promoting from within. In fact, most of UniFirst's Senior Managers have come from within the Company. Opportunities are endless for those individuals who possess a strong work ethic, a commitment to quality, and above all else, a passion for delivering quality customer service, both internally and externally.

Our culture is what makes UniFirst an organization that stands out from the rest. Are you interested in loving your job? Find out just how far a career with UniFirst can take you.

UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to TalentAcquisition@unifirst.com or call to let us know the nature of your request.

UniFirst Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application. Please be vigilant as such requests for information may be fraudulent.

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