Under the general supervision of the Student Accounts Manager, the Student Billing Coordinator is the primary contact for students and their families for questions and concerns related to billing and payment procedures. This individual is responsible for processing billing statements, posting payments to student accounts and responding to questions from students regarding any billing related questions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Student Billing Processing (50%)

• Serve as the first point of contact for student billing questions/issues – walk-ins, e-mails and phone calls.
• Process global assessments and import and post miscellaneous fees and fines.
• Prepare, review, and upload tuition statements to the e-billing system.
• Keep current on all billing and payment policies and procedures and assist students and families in interpreting statements and understanding policies.
• Review student account balances and adjust as necessary during drop/add period.
• Manage the financial hold, and late fee process by assessing monthly late fees on accounts that are past due, identifying and placing students with outstanding balances on hold and removing holds when account is fully paid.
• Review past due account balances, send pre-collection letters and prepare for submission to collection agency.

Receipts Processing (25%)

• Assure that all student receipts are recorded accurately and completely on a daily basis.
• Review and process all online payments.
• Coordinate with the Office of Admissions on receipt and reporting of enrollment deposits.
• Prepare daily bank deposit and weekly and end-of-month cash deposit.

General Accounting and Office Support (25%)

• Post student account transactions in summary form from student information system to accounting system on a daily basis.
• Monitor the accounting e-mail account and respond or forward as appropriate.
• Monitor accounting page of Hood College web site to assure accurate and up-to-date information.
• Prepare correspondence, file folders, binders, and mailings as needed.
• Recommend and assist in the development of procedures in support of the Accounting Office and the College.
• Respond to audit requests for information regarding student billing.

Qualifications

We seek a candidate who values diversity, equity and inclusion in all they do. Candidates must have strong organizational skills and a proven ability to work collaboratively with partners across campus in support of Hood College’s mission as a student-centered, liberal arts institution.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience

Associate’s degree preferred with an emphasis in accounting or business and one to two years of related experience or an equivalent combination of education and experience required. The ability to respond calmly and professionally to sometimes difficult, stressful, and challenging interactions is critical to successful performance of this function.

Language Skills

Strong oral and written communication skills. Ability to effectively provide information and positively respond to questions from both external and internal customers both in person and by phone. Ability to write routine reports and correspondence.

Mathematical Skills

Ability to work with and apply mathematical concepts relevant to accounting in an accurate and timely manner.

Reasoning Ability

Ability to solve practical problems and deal with a number of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to work independently and as a member of a group in developing and executing project plans. Ability to work in theoretical arena and apply logic as appropriate.

To Apply

Qualified candidates are invited to apply on-line via our electronic application which requires submission of a cover letter, resume and three professional references. The electronic application can be found at the end of the job description on the lower righthand side, “Apply On-Line”. If you need assistance with the on-line application process, please email humanresources@hood.edu or call (301) 696-3592.

Hood College is committed to diversity in its faculty and staff and subscribes to a policy of hiring only individuals legally eligible to work in the United States.

Hood College does not discriminate on the basis of sex, race, color, national origin, sexual orientation, marital status, pregnancy, disability, religion, or age in recruitment, admission and access to, or treatment, or employment in its programs, services, benefits, or activities as required by applicable laws including Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, and complies with the law regarding reasonable accommodation for disabled applicants and students. Inquiries about discrimination or reasonable accommodation should be referred to the Title IX and Section 504 Coordinator at Alumnae Hall, 401 Rosemont Avenue, Frederick, MD 21701 (AD 312), (301) 696-3592. For complete information on Hood College’s nondiscrimination policy, please visit www.hood.edu/non-discrimination.

Experience

• 1 - 2 years: Associate’s degree preferred with an emphasis in accounting or business and one to two years of related experience or an equivalent combination of education and experience required. The ability to respond calmly and professionally to sometimes difficult, stressful, and challenging interactions is critical to successful performance of this function.

Education

• Associates or better in Business Administration
• Associates or better in Accounting Systems
• Associates or better in Accounting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)