Job description
Overview :
The above duties are meant to be representative of the position and not all-inclusive. Qualifications:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Client Account Manager has the responsibility to understand customer needs and business challenges and to formulate solutions that integrate a combination of service offerings; This individual will work to increase penetration into existing customer accounts and is responsible for sales of Knipper 3PL services as well as identifying potential opportunities for other Business Units. Establish and maintain client relationships to ensure continuous growth. Responsible for delivery of creative client solutions; ensuring quality execution and the overall health of client relationships
.
Responsibilities:
- Develop and design solutions for customer projects based on requirements and industry standards.
- Develop and deliver sales presentations to existing customers to expand current business.
- Supervise business books and ensure perpetual client service and revenue growth.
- Establish a deep familiarity with each clients’ strategic priorities and challenges.
- Partner cross-functionally to facilitate continuous improvement and/or to identify new services.
- Directly responsible for establishing strong, long-term working relationships with client contact(s) to ensure high level of client satisfaction is managed on an on-going basis.
- Establish regular touchpoints with clients to monitor client engagement.
- Oversee client satisfaction process and take corrective action when weaknesses are identified.
- As the escalation point of contact, work cross-functionally to achieve timely resolution of issues that impact client deliverables related to customer service and/or customer satisfaction.
- Responsible for maintaining, updating, understanding all client to company interactions.
- Ensure standards of financial control are maintained. Responsible to assure timely and accurate estimates, SOWs, invoicing, and reconciliation reporting are provided to the client.
- Keep abreast of the status of client’s programs. Includes high-level variance tracking of schedule and budget and understanding of allocated resources.
- Responsible for the development of QBR slides for assigned accounts.
- Ensures effective and timely internal and external communication within the account.
- Ensure cross-functional teams are kept up to date daily on all changes/updates that affect the client.
The above duties are meant to be representative of the position and not all-inclusive.
MINIMUM JOB REQUIREMENTS
:
Education/Training: Bachelor’s degree (BA/BS) or equivalent experience required.
Business Experience: 5 years + management experience with related industry experience. Proven history of sales/revenue generation. Pharmaceutical life cycle experience strongly preferred.
KNOWLEDGE, SKILLS & ABILITIES:
- Strong passion for problem solving and customer service.
- Strong management and organizational skills
- Demonstrated track record in achieving results.
- Behavior consistent with CHART values
- Keen ability to develop solutions to satisfy both the customers and company’s needs.
- Strong strategic and analytical abilities
- Approaches challenges with a “can do” attitude.
- Is a champion for the customer
- Gains satisfaction from fixing problems and delighting customers.
- A creative thinker that considers problems and opportunities from multiple angles
- Strong written and verbal communication skills
- Strong attention to detail
- Ability to travel to client locations (ground and air transportation). 30-90% regional travel to clients/prospective clients. Overnight, air travel approximately three times/month
- Ability to travel to and attend work industry sponsored trade shows both regional & national.
- Advanced computer skills; Word, Excel, PowerPoint and Visio
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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