Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooters Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooters Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

SHIFT LEAD- JOB DESCRIPTION

Responsibilities of Shift Lead include, but are not limited to:

Leading & Coaching the Team

• Hold the team accountable

• Direct the barista station workflow and maintain quality and speed of service

• Maintain confident, positive demeanor during stressful circumstances

• Provide feedback and encouragement to employees

• Field Team member questions and customer inquiries/complaints.

• Give feedback to the manager weekly on staff development, disciplinary issues, or any customer issues.

• Use good judgment to know when to contact Store Manager with emergency situations

Paperwork Tasks & Meetings

• Complete Goal Charts assigned daily by ASM or Store Manager. (Smile per hour, daily sales goals, product mix, upselling charts, etc.)

• Utilize the Shift Lead checklist in its entirety each shift

• Provide assistance in the training of new employees

• Other tasks as assigned by ASM and Store Manager at their discretion

• Attend monthly/quarterly team meetings with the Store Manager and/or DM. Bring any ideas for growth, professional development needs, and questions to this meeting.

Schedule

Serve as the Manager when Store Manager is off shift

• Lead and coach your team through rushes

• Uphold strong customer service

• Maintain store cleanliness both inside and outside

• Upsell drink size, food, and drink add-ins

• Hold team members accountable for all company policies and procedures

• Serve as point of contact for team member questions

Maintain flexibility to work nights and weekends, 2 closing shifts are required.

Same Store Sales Growth

• Work closely with Store Manager and Store Owner to maximize same store sales growth and customer retention

• Uphold the integrity of the3 Amazings - amazing people, serving amazing drinks, amazingly fast

• Uphold the company core values in all we do - Integrity, Love, Humility, Courage.

• Upselling - of drink size, food, and drink add-ins.

• Beating the Scooter’s System Averages - grow store sales at a rate that beats the Scooter’s System Average on a quarterly basis.

HAVE FUN, COACH YOUR TEAM, & MAKE THE DAY OF THOSE AROUND YOU!!!