Duties and Responsibilities

• Demonstrates positive customer service when engaging with residents, family members, facility staff and medical staff.
• Displays flexibility, team spirit, compassion, respect, honesty politeness and accountability when dealing with residents, family members and facility staff.
• Demonstrates an awareness of and sensitivity for resident's rights in all interfaces with residents and family members.
• Operate company multi-line telephone console, dispatching calls, and taking messages.
• Compose and process routine e-mail correspondence.
• Assist in data entry as required.
• Excellent communication and customer service skills are required during interaction with both internal and external professionals of all levels on a daily basis.
• Must be computer literate, excellent working knowledge of all pertinent software.
• Demonstrate respect and compassion in every interaction.
• Must be open to stepping in on the floor when needed.
• Opportunity to be a part of our Weekend Manager Rotation.
• Manages staffing schedule of our CNA/LPN/RN and Aides positions.

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