Job description

Job Title: Supportive Services for Veteran Families (SSVF) Case Manager – Palm Coast

Department: Client Services Department

Employee Type: Full time, hourly

Exemption Status: Non-Exempt

Salary Range: $42,000 - $47,000

Reports to: SSVF Client Services Team Lead – Palm Coast

Position Summary:

The SSVF Case Manager works directly with veterans and their families to address housing crises, connect to VA and mainstream benefits, link to community resources, and help transition families to self-sufficiency. They are responsible for maintaining client records and for special projects as assigned.

Position Responsibilities:

· Assess new clients during screening, intake, and orientation

· Interact with clients, colleagues, and community partners in a professional, respectful manner.

· Assess program qualification criteria of client and aid in referral to outside resources

· Assist veterans in the planning of housing attainment and sustainability including housing search, job training, education, budgeting, and money management, increase in household income, and connection to VA and Non-VA benefits

· Conduct housing habitability inspections in accordance with SSVF program guidelines and standards

· Ensure Rent Reasonableness of housing units located and/or paid for by the SSVF program in accordance with the program guidelines and standards

· Complete client household recertification for program eligibility every 90 days

· Work with the veteran to create a housing stability plan (using S.M.A.R.T. goals) and monitor household progress and accomplishments to reach identified goals

· Provide ongoing support, crisis intervention and housing stability support, and resource referrals.

· Coordinate housing, benefits, medical, legal, substance abuse, and/or psychological services as, as needed

· Consult with other staff to ensure appropriate levels of case management/support

· Keep client files current in case file and database, with all documentation and case notes uploaded to HMIS within 24 hours of interaction

· Conduct home visits to support the client in housing stabilization

· Liaison with the VA outreach departments, community outreach departments, VASH department, and the VA benefits and hospital departments

· Coordinates emergency services for literally homeless clients

· Engages with the VA and community partners for effective coordination of services for Veteran households

· Participate in conferences, workshops, special projects, staff meetings, and other duties as assigned

Position Requirements:

· Veterans preferred

· Three (3) years of work experience is preferred

· Educational background can be diverse; however, a Bachelor's Degree is preferred

· Passionate about ending veteran homelessness and coordinating services

· Successfully pass Level 2 background check and drug screening

· Must have a valid driver’s license and clean 3-year driving history

· Must have required vehicle insurance within 30 days of onboarding

Knowledge, Skills, and Abilities Required:

· Knowledgeable of substance abuse/mental health issues, interventions, and treatment planning preferred

· Some knowledge of affordable housing programs such as Section 8 housing, VASH voucher, and Shelter Plus Care programs

· Working knowledge of community resources as they relate to homelessness and veterans

· Commitment to, and demonstrated ability to data input required for recording client interaction – must be tech-savvy

· Strong interpersonal and communication skills

· Skill in organizing resources and establishing priorities

· Working knowledge of community resources

· Skilled at building trust and rapport with people from diverse backgrounds

· Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team

· Knowledge of federal, state, and/or community funding sources and mechanisms

· Ability to communicate effectively, both orally and in writing

· A strong public service orientation to work well with faculty, staff, and other stakeholders

· Ability to foster a cooperative work environment

· Skilled in the use of personal computers, including knowledge of Microsoft Office, and ability to learn and correctly enter data into the Homeless Management Information System

· Ability to work with a diverse team in a fast-paced environment

· Enthusiasm and the ability to thrive in an atmosphere of constant change

· Ability to maintain the confidentiality of identifying client information

Physical Demands:

• Periods or walking, standing, or sitting in an office or field environment for service provision
• Limited physical effort is required; however, the employee must occasionally lift and/or move up to 15 pounds
• Ability to operate a motor vehicle, local travel is required

Job Type: Full-time

Pay: $42,000.00 - $47,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Must be able to pass a level II background check and drug screen.
• Must have a valid driver's license and clean driving history.

Work Location: In person

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