Sr. Solutions Architect - Remote

Bringing smiles is what we do at TTEC.. . for you and the customer. As a Sr. Solutions Architecture working remotely in the US you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing?

The Sr. Solutions Architect will drive the efforts to align technology and business strategy, leverage technology investments, and optimize end to end business processes associated with technology. Through these efforts, the Architect will improve the competitive position of TeleTech businesses through technology enabled processes. This Executive Director level role reports to the VP, Global Infrastructure & Operations.

During a Typical Day, You'll be responsible for

Strategic Solutioning

• In combination with key stakeholders, develop a differentiated operational solution approach to our client's business requirements
• Analyze company and industry information for our targets, and pair that knowledge with TTEC's capabilities in a way that highlights TeleTech's innovations that optimize the customer experience
• Develop architecture for written RFP responses. Ensure key winning messages are evident throughout the solution response

Program Management

• Manage program timelines, resources and costs for solutioning and responding to RFP and other opportunity related requests

Solution Development

• Develop and proof customized proposal solutions which clearly demonstrate how TTEC will meet the prospective client's operational needs
• Facilitate consistent messaging, quality of proposals, and additional sales documentation

Client Presentation

• Partner to develop and present our solution approach to clients as requested
• Support client presentation requirements, including travel up to 50% of the time

What You Bring to the Role

• 10+ years experience in large scale carrier WAN infrastructures including software defined networking (SDN)
• Demonstrated fluency and understanding of contact center technology environments
• In-depth design skills of next generation communications such as SIP-VoIP/Digital Voice and large scale ACD architectures.
• Experienced with cloud delivered services to include CCaaS/UCaaS, IaaS.
• Experienced in the analysis, design and planning phases of technology related projects.
• Experience selecting technology paths and design of the initiatives
• Proficient at partnering with others to build and maintain technology strategy and performance models.
• Bachelor's degree in Computer Science or related field

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit www.mybenefits.ttec.com for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote

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