Job description
The Business Unit Continuous Improvement Manager plays a critical role in leading process improvement initiatives and operations analysis. This job manages a team of experienced professionals that provide Continuous Improvement expertise and consultation to assigned business units. This job leads the execution of key divisional, departmental or cross-functional continuous improvement initiatives ensuring that clear targets, goals and expectations are established, communicated and executed.
Key Responsibilities and Duties
Career Level
9PL
The Sr. Director, Process Management will work on the Process Transformation team within Wealth Business Enablement, leads the design, maintenance, and continuous improvement of critical business processes to support the Wealth organization. Wealth Chief Operating Office (COO) and Wealth Distribution organizations.
Key Responsibilities and Duties
- Directs process improvement and continuous improvement analysis to ensure procedures are in place to identify potential upgrades that would be ideal for business unit goals.
Approves opportunities for processing operational improvements by analyzing current operations, reviewing cost/benefit analysis and business cases.
Liaises with functional leadership teams across the organization to determine needs for business improvements and to strategize possible business solutions.
Supervises the development of business diagnostics designs that identify, quantify and prioritize value creation projects in congruence with team feedback and input.
Recommends process enhancements that would improve operating efficiencies and cost effectiveness within the organization.
Coordinates with key business owners and partners for the delivery of results and establishment of a culture of Continuous Improvement (e.g. customer insights idea generation, change management, communications, etc.).
Manages performance of the direct reports through regular, timely feedback as well as the formal performance review process to ensure delivery of continuous improvement projects and engagement, motivation and development of team.
Ensures proper training and documentation is provided on Continuous Improvement action plans within the organization.
Works with functional leadership teams to ensure that the transition to new programs and implemented solutions is smooth and effective.
- Bachelor's Degree Required
- 5+ Years Required; 7+ Years Preferred
- Physical Requirements: Sedentary Work
Career Level
9PL
The Sr. Director, Process Management will work on the Process Transformation team within Wealth Business Enablement, leads the design, maintenance, and continuous improvement of critical business processes to support the Wealth organization. Wealth Chief Operating Office (COO) and Wealth Distribution organizations.
- Provides expertise on potential process enhancements that would improve operating efficiencies and cost effectiveness within the organization.
- Contribute to the creation of detailed business cases for strategic/technology solutions and process roadmap.
- With the Business Owners, shape goals for outcomes and prioritizing / sequencing the deliverables to achieve desired outcomes.
- Champion constant improvement of the end to end process in a way consistent with the TIAA goals, mission, vision, and values.
Required:
- Bachelor's Degree
- 5 + years of process improvement and/or process management
Preferred:
- 7 + years of process improvement and/or process management
- Wealth Management Experience
- Continuous Improvement Experience
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our
Benefits Summary
.
Equal Opportunity
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Read more about the Equal Opportunity Law
here
.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email:
accessibility.support@tiaa.org
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