You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for making membership essential by creating and delivering best in class marketing and our suite of differentiated products & lifestyle services (e.g. dining, travel). This team also drives the strategy, sourcing, and delivery of proprietary cash back, Cobrand, and membership rewards consumer products and enterprise benefits to American Express members, with a focus on driving daily relevance and backing in their lives.

The US Customer Marketing Enablement Team, within the US Consumer Services Group, strives to deliver marketing on behalf of the enterprise that makes American Express essential to our Card Members; specifically, responsible for redefining how we go to market faster and more efficiently. Our transformation agenda is focused on our core execution capability, made up by the people, processes, and technology which marketers use every day to reach our customers.

The Sr. Analyst, Delivery Team Leader will report to the Senior Manager of Campaign Delivery Strategy, responsible for improving the productivity, agility and sophistication of our marketing campaign operations supporting Customer Growth channels, with a focus on Digital & Value Generation. They will serve as the enablement team lead, responsible for supervising up to 6 of our contractor colleagues & supporting the execution of marketing campaigns across direct, digital, & dialogic customer channels. Additionally, the Sr. Analyst, team lead will be responsible for progressing overall process efficiency, working closely with Marketing, Technology, Enterprise Digital, and Compliance partners.

The ideal candidate will bring strong written and oral communication, project management, organization, and leadership skills —proficiencies crucial in building and launching customer marketing campaigns and implementing operational improvements that yield the best outcomes for our existing Card Members and our marketers. They are passionate about understanding how our customers behave, but also how we can pave the way for new, fundamental marketing functions that allow us to reach them effectively. Finally, this individual will be part of a team that requires collaboration, partnership, and fun!

This individual will have the opportunity to become one of the linchpins for the U.S. Customer Market team, supporting critical marketing campaigns & developing process efficiencies with impactful results. Gained perspective in marketing operations will empower the individual to assess the nuances & scope of these initiatives, resourcefully translating these marketing strategies into successful campaigns. The ideal candidate would combine their strong organizational skills and attention to detail in a collaborative environment with a passion for consumer marketing.

Key Responsibilities

• Lead a portfolio of customer marketing campaigns designed to drive incremental revenue from spend and lend offers, handling end-to-end campaign set up and delivery.

• Partner with marketing and operations teams to understand offer constructs, develop go to market plans, and implement new offers to engage existing customers.

• Collaborate with partners on messaging and creative development process, owning reviews with internal partners and approvals with brand, legal and compliance.

• Participate in campaign results analyses, understanding customer behavior and providing practical recommendations on how to improve performance against goals.

• Assist with development of new colleagues as they join the team, mentoring junior colleagues on standard processes and support model

• Support the implementation of new technology and or processes across the execution lifecycle

  
  

Qualifications

• Project management experience and organization skills, with the ability to run timelines and multiple priorities to driving detailed execution

• Strong attention to detail, serving as a process-focused problem solver

• Effective written and verbal communication skills, building and bringing to bear relationships to create solutions

• Strong mix of analytical and critical thinking skills to implement impactful solutions that get results

• Desire to learn and be part of a fast-paced, results-oriented, dynamic team

• Demonstrate collaborative approaches to drive a project/initiative to completion, giving to a team culture that promotes collaboration and fun

  
  

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

  
  

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.