Recently recognized by Forbes as one of America’s Best-In-State Employers for 2022, Utah Valley University (UVU) is the largest employer in Orem, Utah, third largest employer in Utah County, and fourteenth largest employer in the state of Utah. With a workforce of approximately 5,146 employees, Utah Valley University is committed to creating a work environment and organizational culture that celebrates diversity in all forms. UVU’s goal to cultivate a campus climate based on integrity, respect, equal opportunity, and inclusion begins with Exceptional Care, Exceptional Accountabilty, and Exceptional Results.

UVU’s People and Culture department (known as Human Resources to others) is in search of a dedicated and reliable individual to take on the role of People & Culture Service Center Specialist. Working under general supervision, performs technical and clerical tasks primarily for the HRIS function of People & Culture. Processes paperwork in a timely manner while ensuring accuracy and compliance with applicable university policies and state/federal regulations. Provides information and assistance to employees and customers related to the administration of the HRIS areas within P&C. Assists with research for all areas of P&C and Payroll as needed. Performs other related duties all within the context of the P&C department’s mission.

• Manages incoming calls as well as walk-in traffic from faculty, students, staff and the general public. This includes disseminating information, recording, assisting with general questions, troubleshooting, and routing to the appropriate personnel and/or institutional area.
• Processes incoming paperwork, ensuring completeness and compliance with applicable university policies and state/federal regulations. Inputs accurate, detailed, and maintain confidential data within HRIS System (BANNER), and other related systems.
• Processes incoming paperwork, ensuring completeness and compliance with applicable university policies and state/federal regulations. Inputs accurate, detailed, and maintain confidential data within HRIS System (BANNER), and other related systems.
• Maintains and updates UVHire, background check, and I-9 information in the HRIS system to ensure proper recording, routing, retention, storage and/or disposition of all documents received by the center, in accordance with established policies and procedural guidelines. Assists various HR areas with special projects or events as assigned. Performs miscellaneous job-related duties as assigned.

Graduation from an accredited institution with an associate’s degree plus one year of experience related to the Summary of Duties; OR any combination of education and experience related to the Summary of Duties totaling three years.

• Knowledge of the department’s processes, procedures, and documentation, as applicable to a public institution.
• Knowledge of general office etiquette to maintain a professional environment.
• Knowledge of computer software applications and data input, including Microsoft Excel, Outlook, calendaring, and Word.
• Working knowledge of automated job application systems and procedures
• Excellent verbal and written communication skills to interact professionally and effectively communicate with a wide range of individuals in a diverse University community.
• Excellent customer service skills with the ability to remain calm and professional in stressful situations.
• Demonstrated ability to maintain confidentiality.
• Records maintenance skills.
• Skill in the use of personal computers and related software applications.
• Ability to maintain composure in stressful and busy situations.
• Ability to maintain high accuracy and work quality standards.
• Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
• Ability to use independent judgment and to manage and impart confidential information.
• Ability to work effectively in a team environment.
• Ability to organize and manage workload effectively in order to meet deadlines despite competing demands for time and resources.
• Ability to follow verbal and written procedures and instructions.