Job description
PMWeb is an industry-leading construction project management software chosen by many of the global Fortune 500 companies and government agencies, including the United Nations. With locations in Florida and Massachusetts, as well as partners in the Middle East, Mexico, Canada, Europe, and more, PMWeb services clients internationally.
Join our talented team of innovators. As part of the team, you aren’t just another employee: your ideas, opinions, and voice will be heard as we work together to leave our global footprint. We’re growing and looking for implementation specialists, sales account managers, and IT specialists.
Email us your resume at resume@pmweb.com. Also, feel free to call us at 617-207-7080.
Software Technical Support/Product Support Specialist
Compensation: based on experience
Employment type: full-time
8AM-5PM shift. Being on time every day is a requirement of this position.
PMWeb provides enterprise-level management software to industries such as engineering and construction, aviation, energy, manufacturing, retail, financial services, communications, travel and transportation, healthcare, and government.
We are looking for individuals to join our growing technical and support staff at our International Construction Project Management software company. We are seeking ambitious, diligent workers with solid writing, math, and computer-oriented skills. This is a software technical support, not hardware/IT support. Candidate(s) being offered a position will be expected to learn the software as soon as possible.
RESPONSIBILITIES:
- Provide timely, helpful responses and troubleshooting assistance by phone and e-mail
- Assist non-technically oriented clients with the use of our web-based software
- Deliver excellent customer service and demonstrate a commitment to customer satisfaction
- Contribute to projects that enhance the quality and efficiency of customer service
- Collaborate with customer support team members in a fast-paced environment
- Learn and demonstrate skills with our Application Software
QUALIFICATIONS:
- Bachelor’s degree OR relevant experience
- One year of experience in help desk or customer service role preferred
- Demonstrate customer-service orientation and communication skills
- Aptitude for phone and e-mail based help-desk support
- Proficiency with Microsoft Windows, Internet Explorer, Mozilla Firefox and Microsoft Office
- Preference given for people with computer technical savvy
- Ability to work independently
- Health Insurance
- Vacation Time
- In-Office Golf Simulator (at Wakefield office)
- Option to work at either our Wakefield, MA office or our new Miami, FL office
- Free parking
PMWeb does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services.
The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
PMWeb is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.