Job Type

Full-time

Pasco, WA

Mon - Fri 8:00am to 5:00pm

Description

Tri-Cities Community Health is dedicated to the communities we serve, bringing together a unified team that delivers the highest quality health care to every person, every time.

We touch the lives of our community by delivering services valued by our patients, partnering to promote the health of the whole person. We are committed to:

• Expanding our capabilities by tailoring our services to the needs of the community
• Helping our team members find fulfilment by providing a supportive and enjoyable work environment.
• Adapting to changes in health care by promoting education, training, and flexibility

Under the general supervision of the COO, the Site Manager is responsible for overseeing all of the administrative and day-to-day business operations of the assigned TCCH clinic(s) to support the care model. This position supports the Mission, Vision and Values of the organization and works with the leadership team to help instill TCCH values with the team they support. The Site Manager performs many leadership, organizational and decision-making tasks to maintain and grow the site. Duties include employee selection and development, ensuring compliance with regulations, managing the budget of the site and other duties as assigned.

Essential Functions

• Oversees daily management of a TCCH clinic with direct accountability for operations, staff productivity, patient satisfaction, and staff management and engagement.
• Provides management, guidance, and training to staff in daily site operations and performs duties of clinic staff when necessary to maintain site operations.
• Motivates staff and organizes day-to-day activity of assigned site. Ensures scheduling of staff to promote provider productivity, service quality, operational and financial viability, and appropriate patient access.
• Ensures compliance with government regulations, statutory requirements, best practices, and TCCH policies for all activities within the site.
• Designs and implements site specific business strategies to support the mission and care model of TCCH and ensures practices are aligned with other TCCH sites to ensure consistency of experience.
• Ensures appropriate staff competencies are maintained through effective selection, training, license and education maintenance, and ongoing performance feedback.
• Promotes effective working relationships with patients and employees at all levels, by promoting team concepts and performing duties in a manner that reflects the mission, core values, and goals of TCCH.
• Demonstrates respect and regard for the dignity of patients, families, visitors, and employees to ensure a professional, responsible, and courteous environment.
• Act as a liaison between patients, their families and additional care staff to address patient concerns and complaints.
• Supports the electronic Health care record functions and team compliance.
• Monitors and accounting of site inventory including medications, supplies and vaccines.
• Collaborate with Physicians to develop patient services.
• Promotes and provides a safe working and patient environment assuring adherence to safety standards, staff safety training, and adherence to infection control standards.
• The duties herein describe the principal functions of this job, level of knowledge, and skills typically required, scope of responsibility, work requirements, and working conditions, but are not all-inclusive. Individuals may perform other duties and TCCH reserves the right to modify, add, or remove duties and assign other duties as necessary, including work in other functional areas to cover absences or relief, to equalize work period, or otherwise balance the workload.

Job Requirements

Minimum Education

Bachelor’s Degree in Public Health, Healthcare Administration, Health Management, Business Administration OR any combination or education and experience which would provide the candidate with the desired knowledge, skills, and abilities to perform the job.

Minimum Work Experience

Healthcare leadership in a union environment preferred. Experience in an FQHC highly preferred.

Required Licenses/Certifications

None

Required Skills, Knowledge, and Abilities

Exceptional written and verbal communication skills. Analytical thinking skills and the ability to exercise sound judgement when making decisions. Must be customer service oriented and prepared to liaise with patients, their families and other care providers. Extremely organized and detail oriented. Knowledge of PCMH, FQHC, and compliance requirements.

Benefits:

• Paid Time Off - Sick, Vacation, and Holidays
• Medical, Dental, and Vision
• Flexible Health Spending Account and Dependent Care Spending Account
• Retirement - 403(b) with matching contributions
• Employee Assistance Programs
• Life Insurance

Tri-Cities Community Health is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law.

Minimum Education: Bachelor’s Degree in Public Health, Healthcare Administration, Health Management, Business Administration OR any combination or education and experience which would provide the candidate with the desired knowledge, skills, and abilities to perform the job.

Minimum Work Experience: Healthcare leadership in a union environment preferred. Experience in an FQHC highly preferred.

Required Licenses/Certifications: None

Required Skills, Knowledge, and Abilities: Exceptional written and verbal communication skills. Analytical thinking skills and the ability to exercise sound judgement when making decisions. Must be customer service oriented and prepared to liaise with patients, their families and other care providers. Extremely organized and detail oriented. Knowledge of PCMH, FQHC, and compliance requirements.