Our Showroom Coordinator is a critical part of our Infusion Showroom team. This role sets the welcoming tone for our customers experience from their first step into our Showroom. Do you have a customer focused attitude with the proven ability to prioritize tasks in order to effectively meet deadlines? Are you someone who aspires to grow your skills in a stable company? Then apply to join our team today! Etna offers quarterly bonuses, amazing benefits, 401k with company match and so much more.

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  Meet or exceed the expectations of our customers by providing a positive customer experience.
• Maintains a client centric environment by greeting and working with each person who enters the showroom with courtesy and professionalism.
• Answer phone calls coming to showroom.
• Interacts with clients to understand their needs and offer viable solutions.
• Assist Showroom Sales Consultants with walk-in showroom customers and operates as a valuable member of a team.
• Qualifies every client and determines when to move forward with scheduling appointments with salesperson.
• Follows up on purchases or products to ensure the end result is achieved, and requests service reviews.
• Understanding needs and preferences while highlighting additional options or products to client.
• Works with showroom team and marketing to plan, invite and execute client events in the showroom.
• Assist with activities that potentially will increase sales, including but not limited to Etna promotions, Parade of Homes, and home shows.

• General administrative duties as needed for the showroom, such as typing letters, sorting mail, and computer data entry. (may vary upon branch location needs)
• Provide hospitality to clients through beverage services, appointment scheduling and monitor/maintaining showroom floor presentation.
• Complete Showroom product and sales training as assigned.
• Keep the showroom neat, organized, and free of clutter.
• Special projects.
• Regular and predictable attendance.
• Work safely.

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  None

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  Effective interpersonal, customer service, communication, organization, administrative, teamwork, and stress management skills.
• Maintain professional image as a representative of the company.
• Ability to effectively manage multiple tasks, priorities, deadlines, and interruptions and easily adapt to changing situations.
• Ability to demonstrate engagement and excitement about product offerings and assisting clients to understand and meet their needs
• Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedures manuals.
• Ability to create professional-looking documents and correspondence.
• Ability to add, subtract, multiply, and divide, including using a calculator.
• Basic knowledge of Company products available.
• Knowledge of Excel, Word, and Outlook. Knowledge of Eclipse is a plus.
• Ability to operate standard office equipment.
• Occasional travel as required.

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  High School Diploma or equivalent; or
• Six months to a year of related experience and training; or
• Equivalent combination of experience and education.

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  Frequently required to talk and hear; reach, grasp, handle, and use fingers.
• Regularly required to sit; and stand and walk.
• Occasionally required to climb, stoop, crouch, and kneel; carry; and lift up to 50 pounds.
• Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner.
• Specific vision abilities required by this job include clear vision at 20 inches or less and 20 feet or more, depth perception, and color vision.
• Work performed primarily inside.
• Pass substance abuse screening. #IN23