Job description

Thermo-King Midwest a national provider of transportation services and authorized Thermo King dealer, is currently is seeking a full-time Service Writer for its TK Midwest Millbury Location.

Job Responsibilities

• Provide superior customer service to both internal and external customers
• Act as the liaison between Customer and Shop Supervisor
• Perform check-in/check-out procedures on customer equipment.
• Assist Shop Supervisor with scheduling.
• Greet and communicate with Customers on all aspects of repair, including, but not limited to creating work orders, billing work Orders, billing installs, filling warranty, arrange scheduling and communicating work to the Shop Supervisor, and providing estimates to the Customer and finalizing invoices.
• Determine need for repairs and maintenance by relying on information relayed by Technicians and/or Shop Supervisor, by questioning Customers thoughtfully, and by researching vehicle history and other forms of computer information. Obtain required information for equipment being serviced (hours, serial number, warranty, etc.)
• Communicate clearly with Customers to obtain work authorizations and reference numbers.
• Follow up with Customer on services provided; ensure Customer is satisfied with the work performed.
• Perform cashier functions as needed
• Promptly notify Customers of any changes, delays, or additional work needed.
• Sell additional services by pointing out service specials or additional work needed.
• Ensure compliance with company standards, rules and procedures.
• Other duties as assigned

Required Basic Qualifications

Interested candidates must possess the basic qualifications below to be considered for this position:

• A minimum of 1 years of prior Service and or Parts Counter experience in automotive, truck, bus, trailer, transportation industry
• Strong computer skills, including experience with data entry, Excel and Word
• Exceptional interpersonal and customer skills and the aptitude to develop strong working relationships
• Excellent communication and organizational skills, plus professional telephone skills
• Must be able to take direction while working independently and within a team environment
• Must have a strong attention to detail and the ability to work on multiple tasks simultaneously
• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching.
• Must have a high school diploma or equivalent;

Job Type: Full-time

Pay: $16.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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