JOB: Service Coordinator

LOCATION: Columbus, Ohio

EMPLOYMENT/FLSA STATUS: Full Time, Regular, Non-Exempt

NORMAL WORKING HOURS: 8:00am – 5:00pm, Monday through Friday

KEY RESPONSIBILITIES/ACCOUNTABILITIES

As a Service Coordinator, you will serve as the initial point of contact responsible for the intake of all telephone and electronic service requests. You will work with customers to understand scope of service requests and assign to the appropriate responsible Regional Service Manager. You will become a partner with our Preferred Customers by consistently delivering exceptional solutions to both predict and prevent equipment failure, ensuring their equipment is running at full capacity with limited breakdowns. You will:

• Build and foster a team environment while remaining present with technicians;
• Input all Customer Service Requests into Ascent Dispatch software:
  • Accept all electronic/e-mailed service requests and process in accordance with policy
• Complete Dispatch Service reports for:
  • First Time Fix percentage
  • Refrigeration/Electrical/HVAC call percentage breakdowns
• Conduct Customer Satisfaction Surveys when assigned;
• Process completed Work Orders from field:
  • Purchase Order receipts
  • Gas receipts
• Assist Regional Service Managers with online portal management;
• Follow safe work practices and accident prevention procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ESSENTIAL QUALIFICATIONS/REQUIREMENTS

• High School Diploma or equivalent;
• Valid driver’s license; clean driving record;
• Experience working with numerous software suites, to include Microsoft Office, and the ability to navigate online websites, providing essential service-related updates as requested

BENEFITS FOR YOU INCLUDE:

• Comprehensive benefits program including Blue Cross Blue Shield insurance, Free Life Insurance and Short-Term Disability coverage, Paid Time Off, 401(k) and profit-sharing plan just to name a few.
• Professional Growth and Development – we want you to view your time with REMCO as an investment in your future, one that pays dividends along the way. The longer you stay with REMCO the wider the breadth of professional opportunities and experience you will gain.

WORK ENVIRONMENT/PHYSICAL DEMANDS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The Overall Physical Demands of this job are considered Light.

COMPANY OVERVIEW

Our parent company, REMCO, is one of the largest full service CFESA (Commercial Food Equipment Service Association) restaurant equipment parts and repair companies in the south. Our offices are geographically located in order to provide parts and service for Alabama, Florida, Mississippi, Louisiana, Georgia, Tennessee, Ohio and Michigan. REMCO offers opportunities for qualified people who want to grow in our reactionary service organization.

REMCO is an Equal Employment Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, gender, gender identity, marital status, pregnancy, race, national origin, ethnic origin, color, disability status, veteran status, religion, sexual orientation or any other protection guaranteed by local law.

If you are applying to a position and you are an individual with disability or a disabled veteran status, religion, sexual orientation or any other protection guaranteed by local law and would like any type of assistance to submit an application or to attend any recruitment or selection event, we would like to help you to ensure that your experience is as smooth as possible. If you need assistance, information, or answers to your questions, feel free to contact us or have any of your representatives contact us at REMCO Human Resources Toll Free at 1-800-538-9550. This method of contact has been put in place ONLY to be used by those internal and external applicants who have a disability and are requesting accommodation.