Job description

SERVICE ADVISOR

• Process quotes and service orders for both internal and external customers.
• Assist in tracking and coordinating preventative maintenance work orders.
• Assist in answering phones/emails and resolving customer disputes.

SUMMARY:

Black Equipment is looking for a Service Advisor to process quotes and service orders for internal/external customers. Position will include handling customer repairs and questions as well as work with the Service Manager and Service Dispatchers to ensure timely action taken in areas of disputes. Position will also include maintaining quotes and repair orders by ensuring they are opened and closed in a timely manner. The ideal candidate will communicate effectively within a team and with customers.

ESSENTIAL DUTIES:

• Ensure repairs/quotes are completed in a timely manner and billed appropriately.
• Advise customers of needed service works and prepare quotes as needed.
• Obtains purchase orders from customers or email correspondence for service work.
• Assists with clerical duties and answering phones
• Performs other duties as assigned.

EXPERIENCE:

Ideal candidate will have the following:

• A strong mechanical aptitude with 2-3 years of service writing experience is a plus
• Critical thinking and problem solving skills
• Mathematical and analytical skills with attention to detail
• Organizational, planning, multi-tasking, and follow up skills
• Interpersonal skills - ability to confidently act with individuals at all levels of authority

Black Equipment was founded in 1956 and has grown to 12 locations, covering parts of 7 states. Our investment in people, equipment, training and technology have helped define our role as an industry leader in the markets we serve. Black Equipment is a service focused company accountable to our customers, employees, vendors and the communities we serve.

Black Equipment offers competitive salary and benefits. Benefits include the following:

• Health & Dental Insurance
• Vision Insurance
• 401k Retirement Plan with Employer Match
• Company Paid for Life Insurance and Disability Programs
• Optional Voluntary Life Insurance Program
• PTO Time
• Paid Holidays

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hopkinsville, KY 42240: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected salary?
• If hired, what would be your desired start date?

Experience:

• Service writing: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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