• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
• Present initial financing options based on customer needs.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Able to convey customer requirements to the Service and Managerial Teams.
• Manage relationships for each prospect by fact finding, follow-up, identifying customers' needs, presenting pricing option, and overcoming objections.

• At least one previous role based in customer service experience
• Team player with collaborative attitude
• Prompt and courteous demeanor
• Positive and enthusiastic personality
• Must have strong computer skills
• Must have a valid driver’s license
• Willing to submit to a pre-employment background check and drug screen
• Must have great customer facing soft skills to interact with both internal and external customers
• Must be an effective communicator at all levels
• Able to work simultaneously with all teams: Sales, Service, BDC and Finance

• Experience working to AutoAlert
• Experience working with CDK
• Bilingual English/Spanish
• Previous experience working service to sales
• Previous BDC experience

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.