Job description

Maintain a high level of grooming, hygiene and uniform appearance.

Conduct all business with sincerity, honesty and genuine concern for customers.

Promptly meet and greet service customers in a friendly and courteous manner.

Listen to customer’s reasons for bringing in their vehicle to the service department.

Offer logical diagnostic services or repairs to satisfy customers concerns.

Provide accurate estimates for all the services or repairs recommended.

Handle minor customer complaints and/or misunderstandings with courtesy, tact and in a manner that does not further aggravate problems.

Make policy adjustments within the guidelines and budgets established by management.

Personally turn over to the service manager or other designated management representative, customers with complaints that cannot be satisfied at the ASM level.

Answer incoming telephone calls promptly, courteously and make every effort to satisfy the caller’s inquiry.

Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

Sell the proper repairs and/or services responsible to customers perceived needs.

Present a service menu of recommended maintenance services to every service customer.

Make a genuine effort to sell the maintenance services due on every service customer vehicle according to the services to Road to a Sale.

Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts price sources and labor pricing guide.

Give every customer an accurate estimate at the same time the repair order is initially written.

Obtain properly documented telephone approval for all add-on sales when customers are not at the dealership.

Job Type: Full-time

Pay: $35,978.76 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift

Ability to commute/relocate:

• Chelmsford, MA 01824: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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