Job description

Servers provide friendly, responsive service to create an exceptional dining experience for all of our Guests. Each server’s primary objective is to exceed our Guest’s expectations to ensure they will want to return again and again. Team Members in this role will lead by example - enthusiastic, “can do” attitude a must.

Each shift, the expectation is to WOW our fellow Team Members by providing the same respect, positive encouragement and fair treatment within the organization that we expect Team Members to share externally with every Guest.

Core values: Serve Others Well Take Responsibility Attitude is Everything Results Matter Strive for Excellence Responsibility: Deliver exceptional service to our Guests while having fun and working hard. Welcome and greet Guests. Make all our Guests feel comfortable and let them know you’re there to personally take care of them. Keeps Manager on Duty informed of any and all Guest issues. Must be available to work nights and weekends. Maintains a high-level of cleanliness and attention to detail at all times. Effectively present food and beverage options in an informative, friendly and enthusiastic manner, make recommendations you genuinely feel your Guests will enjoy. Read table to provide a unique, personalized experience to Guests through personal connections and genuine interactions with the ability to remain professional. Inform Guests of specials and/or promotions, answer questions pertaining to the food and beverage menus and be prepared to make suggestions when asked. Enter orders in POS system for transmittal to kitchen staff and in proper sequence and appropriate chargers. Check Guest identification to ensure they meet minimum age requirements for consumption of alcoholic beverages. Serve food and/or beverages to appropriate Guests to ensure an exceptional dining experience. Check with Guests to ensure they are enjoying their meals and take corrective action to ensure Guest satisfaction. Address Guest concerns - inform Manager on Duty as needed. Correctly enter all orders and requests in POS system for accurate inventory and communication with Heart of House. Become a subject matter expert of menu items. Collect and accurately process Guest payments by handling money, making necessary changes and processing credit card transactions. Remove dishes and glasses from tables or counters and take them to the kitchen for cleaning. Bus tables and ensure marketing materials and menus are positioned properly. Perform shift change and/or opening or closing duties. Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor. Attend mandatory quarterly meetings.

Clear and open communication with Team Members and Management a must. Education/Experience Required: Minimum 18 years of age. TABC Certification Must have basic knowledge of dining room and service procedures and functions.

Job Types: Full-time, Part-time

Pay: $15.00 - $30.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Food provided
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Restaurant type:

• Bar

Shift:

• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dallas, TX 75254: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: In person

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