Job description

Job Description

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best business practices
• Diagnose, troubleshoot, and implement fixes for a variety of information technology topology
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Troubleshoot VPN, and VDI
• Create, modify, and follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non-technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Provide 'White Glove' support for senior leadership and VIPs
• Guide and mentor team members advanced technical level procedures
• Other duties and tasks associated with deskside services
• Other duties as assigned
• 2+ years corporate computer support with strong emphasis on Microsoft Windows
• Advanced level troubleshooting capability
• Advanced level experience with Microsoft Office/ Office 365 suite
• Advanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)
• Advanced level experience with Active Directory (OU/ Domain Trust Relationship concepts)
• Understanding of Windows 10 architecture including permissions, file structure and registry
• Experience with endpoint protection and encryption (Bitlocker) support
• Advanced level experience with using remote desktop support tools
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma
• Experience Interfacing with client and internal leadership, providing updates and alignment
• Experience as an Escalation Point for significant events
• Experience creating knowledge documentation
• Experience providing training and mentoring

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Requirements

• High School Diploma or equivalent
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Demonstrate and exemplify a high level of professionalism and strong personal interaction skills
• Ability to work on-call and other after-hours support needs
• Maintain valid driver"s license
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to adhere to scheduled shift
• Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Ability to pass standard panel drug screening and background check

Job Type: Full-time

Salary: $26.00 - $27.00 per hour

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dalhart, TX 79022: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Maintain neat and professional work area and appearance in compliance with site policies?
• valid driver's license?
• Ability to adhere to scheduled shift?
• Ability to perform in-depth research and troubleshooting for complex technical issues?
• lift equipment up to 50 pounds?
• Ability to work on-call and other after-hours support needs?
• amenable to work on W2?
• eligible to work with any employers without sponsorship?
• ok with the payrate $26-27hr?

Experience:

• Help desk (Required)
• Windows (Required)

Work Location: One location

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